Dutch Remote Customer Service

Recruit4.work; Barcelona; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An international warranty and insurance company is seeking a Customer Service Representative to assist Dutch-speaking clients. The role involves handling inbound calls and emails, managing repair bookings, and ensuring customer satisfaction. The position offers a remote or hybrid setup, competitive salary, and various perks including meal vouchers and private health insurance. Proficiency in Dutch is mandatory, with English and Spanish as advantageous skills.

Servicios

Competitive salary + performance bonuses

Meal vouchers

26 + 7 vacation days per year

All equipment provided

Private health insurance after 1 year

Ongoing training and wellbeing activities

Free employee policy + support programs

Formación

• Native Dutch language skills are essential.
• English and Spanish language skills are a plus.

Responsabilidades

• Ensure compliance with company procedures and standards.

Conocimientos

Excellent interpersonal & communication skills

Strong listening & problem-solving abilities

Attention to detail & accuracy

Data organization & prioritization

Customer-focused attitude

Adaptability & initiative

Stress tolerance & perseverance

Herramientas

Microsoft Office

Descripción del empleo

📞 Join our international team in sunny Madrid!

Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer‑centric approach and innovative service solutions.

We’re looking for a Customer Service Representative to assist our Dutch‑speaking clients. You’ll handle calls, emails, and service requests while ensuring each customer receives the best possible experience 🌟💙

🧭 Job Summary

• 📲 Inbound call handling
• 📧 Inbound & outbound email management
• 🔧 Repair bookings
• 🧾 Claim handling
• 😌 Complaints management
• 💬 Customer service & support

🔹 Responsibilities

• Ensure compliance with company procedures and standards ✅

💻 Systems Knowledge

• Competent user of Microsoft Office tools

💡 Skills

• Excellent interpersonal & communication skills 🤝
• Strong listening & problem‑solving abilities 🧠
• Attention to detail & accuracy 🎯
• Data organization & prioritization
• Customer‑focused attitude 💙
• Adaptability & initiative 🌍
• Stress tolerance & perseverance 💪

🌍 Languages Required

• Native Dutch
• English and Spanish is a plus

🎁 What we offer

• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI / USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs

Location

100% Remote (or hybrid if based in Madrid)