Doorman

Hyatt Hotels Corporation; Barcelona; Presencial; EUR 21.000 - 28.000; Jornada completa

Descripción de la vacante

Grand Hyatt Barcelona, a luxury Hyatt property, is seeking a Doorman to join the Front Office team. You will warmly welcome guests, assist with needs, and ensure a memorable arrival and departure experience.

The role is permanent with a rotating schedule, including weekends and public holidays. You will collaborate with Front Office, Bell Attendants, Concierge, Guest Relations, and Security to deliver exceptional service.

Formación

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced, team‑oriented environment.
• Basic English and Spanish; additional languages are a plus.
• Previous experience in hospitality or customer service is preferred but not required.

Responsabilidades

• Welcome and bid farewell to guests with warmth and courtesy.
• Assist guests on arrival and departure for a smooth, memorable experience.
• Coordinate arrivals/departures with Front Office and Bell Attendants.
• Support guests with transportation arrangements and valet parking when needed.
• Handle receipt and delivery of packages and guest items.

Conocimientos

Communication skills

Guest service

Teamwork

English and Spanish

Descripción del empleo

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a professional, welcoming, and service-oriented Doorman to join our Front Office team.

In this role, you will be the first and last point of contact for our guests, creating exceptional first impressions and ensuring every arrival and departure is handled with warmth, professionalism, and attention to detail.

This position is offered under a permanent contract. If you are passionate about hospitality, enjoy interacting with people, and take pride in delivering memorable guest experiences, this is an excellent opportunity to grow your career within a world-class hospitality brand.

About the Role

As a Doorman, you will act as an ambassador of the Hyatt brand, welcoming guests, assisting with their needs, and ensuring a smooth and personalized experience from the moment they arrive.

This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Bell Attendants, Concierge, Guest Relations, and Security teams to ensure an exceptional guest experience.

Key Responsibilities

• Welcome and bid farewell to guests with warmth, professionalism, and courtesy.
• Assist guests upon arrival and departure, ensuring a smooth and memorable experience.
• Coordinate guest arrivals and departures with Bell Attendants and Front Office teams.
• Support guests with transportation arrangements and valet parking services when required.
• Handle and coordinate the receipt and delivery of packages, correspondence, and guest items.
• Assist with concierge-related requests and provide directions and information about the hotel and local area.
• Deliver personalized attention to VIP guests and support special arrivals.
• Maintain the entrance area to the highest standards of appearance and hospitality.
• Anticipate guest needs and provide proactive assistance whenever possible.
• Represent the Grand Hyatt brand with professionalism, elegance, and exceptional service.

Qualifications

Requirements & Profile

• Previous experience in hospitality, luxury hotels, or customer service is preferred but not required.
• Excellent communication and interpersonal skills with a friendly and approachable attitude.
• Strong guest service orientation and passion for creating memorable experiences.
• Professional appearance and positive attitude.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Ability to remain calm and professional while managing multiple priorities.
• Basic English and Spanish language skills; additional languages are a plus.
• Proactive mindset and willingness to assist guests and colleagues at all times.
• Flexibility to work rotating shifts, weekends, and public holidays.

Care Connects Us – Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Innovation, and Well-being — guide everything we do and define how we work together every day.

Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About Us

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences.

Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional.