Director Solutions Consulting South East

genesys; Madrid; Hybrid; EUR 130,000 - 170,000; Full time

Benefits offered by this job

AI at scale

Flexible-first culture

Learning & development

Volunteer time

Job summary

Genesys is seeking a Director, Solutions Consulting for Southeast EMEA. You will lead a distributed team across Spain, Portugal, Italy, and more, shaping strategy and execution to connect customer priorities with Genesys solutions.

You will partner with Sales leaders and cross-functional teams to drive go-to-market success and regional growth in AI-enabled customer experience. The role focuses on building an AI-first culture, translating complex tech into business value, and expanding leadership

Qualifications

• 10+ years in Solutions Consulting, technical sales, or related customer-facing roles.
• Proven leadership of geographically distributed teams across multiple countries.
• Successful track record partnering with Sales on complex enterprise opportunities.
• Strong background in AI, CCaaS, customer experience, and cloud software.
• Ability to translate complex technical concepts into clear business value.
• Executive communication, consultative engagement, and data-driven storytelling.
• Strategic judgement, problem-solving, and cross-functional collaboration.
• Experience supporting enterprise customers in Spain and Portugal.
• Fluency in English and Spanish (written and spoken).

Responsibilities

• Lead and develop a high-performing, geographically distributed Solutions Consulting team across multiple markets.
• Own end-to-end Solutions Consulting strategy for the region, aligning capabilities with business goals.
• Drive an AI-first culture of innovation and rapid capability adoption.
• Partner with Sales and regional leaders to influence go-to-market strategy and growth.
• Elevate the team's impact as trusted advisors through advanced solution design and storytelling.
• Align customer priorities with data-driven, differentiated Genesys Cloud and CCaaS solutions.
• Strengthen relationships with customers, partners, and the tech ecosystem through executive engagements.
• Influence product direction by feeding regional insights to Product Management and Engineering.
• Monitor performance and use data to identify opportunities for improvement and growth.

Education

Bachelor's degree in a relevant technical field

Advanced degree

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries– moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

Shape how Genesys helps organizations across Southeast EMEA apply AI, cloud customer experience technology, and data to improve customer and employee experiences. As Director, Solutions Consulting, Southeast EMEA, you will lead a geographically distributed team across Spain, Portugal, Italy, Greece, Turkey, the Czech Republic, Poland, and Israel, owning the strategy, capabilities, and execution that connect complex customer priorities with differentiated Genesys solutions.

Partner with Sales Leadership and cross-functional teams across Iberia and Southeast EMEA to influence go-to-market strategy, strengthen technical and business value throughout complex enterprise sales cycles, and accelerate sustainable regional growth. You will help customers translate AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address business priorities and support successful adoption.

Create an environment where Solution Consultants operate as trusted advisors, combining technical depth, commercial insight, data-driven storytelling, and empathy for customer needs. You will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and turn emerging capabilities into meaningful customer and business value across diverse markets.

Gain significant visibility across regional and EMEA leadership while influencing enterprise initiatives and the evolution of Solutions Consulting across the region. This role offers the opportunity to deepen expertise in emerging AI capabilities, expand leadership influence across multiple markets, and shape how Genesys supports complex enterprise transformation throughout Southeast EMEA.

Key Responsibilities

• Lead and develop a high-performing, geographically distributed Solutions Consulting team across Spain, Portugal, Italy, Greece, Turkey, the Czech Republic, Poland, and Israel, strengthening alignment, accountability, collaboration, and consistent execution across markets


• Own the end-to-end Solutions Consulting strategy for the region in partnership with fellow Solutions Consulting leaders, aligning team capabilities, investment priorities, and execution with business objectives, customer needs, and sustainable growth


• Drive an AI-first culture of continuous innovation that increases team agility, encourages informed experimentation, and converts emerging AI and automation capabilities into differentiated customer and business value


• Partner with Sales and regional leaders to influence go-to-market strategy, strengthen complex enterprise opportunity execution, and accelerate sustainable growth across Southeast EMEA


• Elevate the team's impact as trusted advisors by advancing consultative engagement, solution design, technical expertise, and value-based storytelling that connect Genesys capabilities to customer priorities


• Drive alignment between customer priorities and tailored, data-driven solutions that demonstrate measurable business value and support successful adoption of Genesys Cloud, CCaaS, AI, digital, and customer experience capabilities


• Strengthen strategic relationships with customers, partners, and the broader technology ecosystem, increasing Genesys visibility and credibility through executive engagements, industry events, and conferences


• Influence product and technology direction by translating regional customer needs, market trends, competitive dynamics, and customer insights into actionable feedback for Product Management and Engineering


• Monitor team performance, sales enablement effectiveness, and Solutions Consulting business impact, using data and insights to identify opportunities for improvement and inform regional and EMEA leadership


• Advance team expertise across AI, Genesys Cloud, CCaaS, customer and employee experience, digital capabilities, and emerging technologies to maintain relevance as customer expectations and enterprise technology evolve

Required Qualifications

• 10+ years of experience in Solutions Consulting, Technical Sales, Sales Engineering, or related customer-facing technical roles, including significant people leadership experience


• Proven experience leading and developing high-performing, geographically distributed teams across multiple countries or markets


• Demonstrated success partnering with Sales and senior leaders on complex enterprise opportunities, go-to-market priorities, and regional growth initiatives


• Strong background in AI, CCaaS, customer experience, employee experience, digital technologies, and enterprise cloud software


• Proven track record of guiding teams through technology and market change while fostering experimentation, continuous learning, and effective adoption of emerging capabilities


• Exceptional executive communication, consultative engagement, and data-driven storytelling skills, with the ability to translate complex technical concepts into clear customer and business value


• Strong strategic judgment, problem-solving capability, and curiosity, with the ability to operate effectively across complex regional and cross-functional environments


• Demonstrated ability to collaborate across Sales, Customer Success, Product Management, Engineering, and other functions while building alignment around shared customer outcomes


• Strong understanding of enterprise software and AI technologies, including how AI can improve customer outcomes, employee experiences, and ways of working


• Experience supporting enterprise customers and partners across Spain and Portugal


• Fluency in English and Spanish, with strong written and verbal communication skills in both languages

Preferred Qualifications

• Bachelor's degree in a relevant technical field or equivalent relevant professional experience


• Advanced degree in a relevant field


• Experience supporting enterprise customers and partners across Southeast EMEA


• Proficiency in additional languages relevant to Southeast EMEA markets


• Experience representing a technology organization in executive customer engagements, partner discussions, industry events, or conferences

Working at Genesys

• AI at enterprise scale– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.


• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.


• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.


• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.


• Recognized globally– Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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