Director, Business Intelligence

Wolters Kluwer; Madrid; On-site; EUR 150,000 - 190,000; Full time

Job summary

Wolters Kluwer seeks a Director of Business Intelligence to build a global BI capability for Revenue Operations. You will define strategy, operating model, roadmap, and data foundations to deliver trusted insights and enable fast, data-driven decisions.

Lead a team of BI professionals turning complex commercial, financial, and operational data into scalable reporting and executive insights. The role requires a strategic, hands-on leader able to operate independently in a fast-paced global

Qualifications

• Education: Bachelor's degree in IT/Data Technology, Accounting or Finance.
• Experience: 10+ years of progressive experience in business intelligence, analytics, data strategy, Revenue Operations, or Commercial Operation.
• Proven experience leading and developing BI, data, or analytics teams.

Responsibilities

• Define and execute the BI strategy and roadmap for Global Revenue Operations.
• Build the BI operating model with governance, prioritisation, and standards.
• Lead, coach, and develop a high-performing BI/analytics team.
• Deliver executive dashboards, scorecards, and reporting for trusted revenue insights.
• Translate complex data into clear insights and actionable recommendations.
• Identify performance trends and root causes across the revenue lifecycle.
• Establish KPIs, definitions, and reporting standards across regions.
• Own end-to-end delivery and continuous improvement of BI solutions.
• Enable self-service analytics through trusted data and training.
• Oversee data models, semantic layers, and ETL/ELT workflows.

Skills

BI strategy

Leadership

Executive dashboards

Data modelling

SQL

ETL/ELT

Data governance

Stakeholder management

Analytics storytelling

AI analytics

Education

Bachelor's degree in IT/Data Technology, Accounting or Finance

Tools

Snowflake

Data Lakes

Job description

About the Role

The Director of Business Intelligence will build and lead a new BI capability for Global Revenue Operations at Wolters Kluwer. This role will define the strategy, operating model, roadmap, and data foundations required to deliver trusted insights and enable faster, data-driven decisions. Leading a team of BI professionals, this role will transform complex commercial, financial, and operational data into scalable reporting, executive insights, and actionable recommendations. The role requires a strategic, hands-on leader who can operate independently, adapt quickly, and deliver results in a fast-paced global environment.

Responsibilities

• Define and execute the Business Intelligence strategy and roadmap for Global Revenue Operations.
• Build the BI operating model, including governance, prioritisation, delivery standards, and stakeholder engagement.
• Lead, coach, and develop a high-performing team of BI and analytics professionals.
• Deliver executive dashboards, scorecards, reporting, and analytical products that provide a trusted view of revenue performance.
• Translate complex data into clear insights, business narratives, and actionable recommendations.
• Identify performance trends, risks, opportunities, and root causes across the revenue lifecycle.
• Establish consistent KPIs, business definitions, and reporting standards across functions and regions.
• Own the end-to-end delivery, adoption, and continuous improvement of BI solutions.
• Enable self-service analytics through trusted data, intuitive tools, training, and documentation.
• Oversee data models, semantic layers, ETL/ELT workflows, and integration across source systems.
• Strengthen data governance, quality, controls, security, lineage, and auditability.
• Partner with Revenue Operations, Sales, Finance, FP&A, Accounting, IT, and Data Engineering.
• Serve as a trusted advisor to senior leaders and represent BI in strategic planning and business reviews.

Skills

• Demonstrated proficiency in Data 360, Snowflake & Data Lakes BI strategy, capability building, and operating-model design
• People leadership and high-performing team development
• Executive dashboards, scorecards, and data visualisation
• Data modelling, semantic layers, cubes, and dimensions
• SQL, data querying, and ETL/ELT processes
• Data governance, quality, controls, and metric definition
• Commercial, financial, and operational analytics
• Root-cause analysis and insight generation
• Executive communication and analytical storytelling
• Senior stakeholder management and cross-functional influence
• Program prioritisation and delivery leadership
• Change management, adoption, and self-service enablement
• Platform optimisation, automation, and continuous improvement
• Advanced analytics and practical application of AI
• High agency, adaptability, and a strong delivery focus

Qualifications

Education: Bachelor's degree in IT/Data Technology, Accounting or Finance.

Experience: 10+ years of progressive experience in business intelligence, analytics, data strategy, Revenue Operations, or Commercial Operation. Proven experience leading and developing BI, data, or analytics teams. Demonstrated success building or transforming a BI capability in a complex global organisation.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us.

Why join us

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.