Digital Workplace Ops Lead: IP Telephony & Web Conferencing

Airbus Helicopters; Albacete; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading aerospace company is seeking a professional to manage IPT and web conferencing services in Albacete. Responsibilities include supporting incident management, collaborating with product managers, and ensuring service delivery. Candidates should have an IT background, experience in service management, and strong problem-solving skills. The position is permanent and offers a dynamic work environment.

Formación

• A candidate should have technical knowledge in multimedia, web conferencing, and video conferencing technology.
• A certain level of experience in IT service management or IT product manager jobs is desired.
• IT supplier management skills.

Responsabilidades

• Manage the global health of IPT and web conferencing services.
• Support the Restricted Collaboration Product Manager.
• Manage Major Incident resolution process.

Conocimientos

Technical knowledge of multimedia and web conferencing

VoIP Telephony systems knowledge

IT service management experience

Problem solving

Documentation production

Service Level Management

ITIL basics

English negotiation skills

Educación

IT academic background or equivalent experience

Herramientas

Service Now

Descripción del empleo

A leading aerospace company is seeking a professional to manage IPT and web conferencing services in Albacete. Responsibilities include supporting incident management, collaborating with product managers, and ensuring service delivery. Candidates should have an IT background, experience in service management, and strong problem-solving skills. The position is permanent and offers a dynamic work environment.