Digital Technical Support Engineer

Envista; Madrid; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Health & Wellbeing

Retirement Benefits

Paid Time Off

Learning & Career Development

Job summary

Envista's Ormco unit is seeking a Digital Technical Support Engineer in Madrid to support software, hardware, networking, and electro-mechanical systems across our digital orthodontic portfolio.

You will act as the top escalation point for complex incidents, collaborating with Product Development and Engineering to resolve issues, while contributing to documentation, knowledge sharing, and customer training for clinicians and internal teams.

Qualifications

• Bachelor's degree in a technical field and 3–5 years in technical or software support.
• Strong troubleshooting across Windows/Mac, networks, and databases.
• Experience documenting findings and resolutions in CRM/KB tools.

Responsibilities

• Provide advanced technical support for software, hardware, networking, and electro-mechanical systems.
• Serve as highest escalation point for Level 3 issues in digital orthodontic software and services.
• Collaborate with Product Support, Engineering and Technical Services to resolve problems.
• Create, update, and maintain technical documentation, guides and KB resources.
• Deliver trainings and share knowledge with internal teams and customers.

Skills

Windows & Mac

SQL/SQL Server

REST APIs

TCP/IP

Jira

Confluence

Salesforce

English

Spanish a plus

Education

Engineering degree

Tools

Jira

Confluence

Salesforce

Job description

Spain, Community of Madrid, MadridR5027738SpainCustomer SupportJob descriptionAt Envista, we are dedicated to advancing dental care through innovation, technology, and trusted partnerships. As one of the world's leading dental companies, we bring together a portfolio of industry-leading brands that help dental professionals improve patient outcomes and transform smiles every day.Ormco, an Envista company, is a global leader in orthodontics, trusted by clinicians around the world for over 60 years. From traditional orthodontic solutions to cutting-edge digital technologies, Ormco continues to drive innovation that empowers orthodontists to deliver exceptional patient care.We are looking for a Digital Technical Support Engineer to join our team and play a key role in supporting the technology behind our digital orthodontic solutions.What You'll DoAs a Digital Technical Support Engineer, you will provide advanced technical support for software, hardware, networking, and electro-mechanical systems used across our digital orthodontic portfolio. Acting as a key escalation point, you'll collaborate closely with support teams, engineers, and product experts to resolve complex technical issues and continuously improve the customer experience.Key Responsibilities:Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked or wireless solutions.Act as the highest escalation point for complex Level 3 application and technical support issues related to digital orthodontic software, web services, desktop environments, computer systems, network connections, and servers.Provide advanced technical support to internal teams including Product Support, Engineering, and Technical Services.Investigate and resolve issues escalated by first-line support teams when standard troubleshooting has not resolved the problem.Perform product repairs, updates, testing, and validation activities in an office-based environment.Collaborate with Engineering and Product Development teams to identify and communicate product defects, software bugs, reliability concerns, and maintenance issues.Support new product releases, updates, and technical processes to ensure successful implementation and performance.Create and maintain technical documentation, troubleshooting guides, and knowledge-base resources.Document customer interactions, technical findings, issue trends, and support activities in CRM, Jira, or other support systems while following company policies, procedures, and quality standards.Deliver technical training and knowledge-sharing sessions to support teams and internal stakeholders.Ensure timely communication and ownership of technical issues through to resolution.#LI-ZV1Job requirementsWhat We're Looking ForBachelor's degree in Engineering, Computer Science, Information Technology, Biomedical Engineering, or a related technical field.3–5 years of experience in technical, application, IT operations, or software support, including complex incident resolution, end-user support, remote troubleshooting, and escalations.Strong troubleshooting skills and technical knowledge across Windows, Mac systems, file systems, access permissions, SQL, relational databases, SQL Server concepts, TCP/IP, HTTP, and REST APIs.Experience with support tools such as Jira, Confluence, Salesforce, or similar platforms, with the ability to document findings, troubleshooting steps, workarounds, resolutions, and support materials clearly.Relevant IT or technical support certifications are a plus, such as ITIL, Microsoft, AWS, CCNA, HDI, or equivalent;Experience working with software, computer systems, networking technologies, or electro-mechanical products.Fluent English required; Spanish or another European language is a plus.Strong communication skills with a professional, customer-focused attitude and the ability to explain technical topics clearly to technical and non-technical users.Preferred QualificationsOrganized, detail-oriented, proactive, and able to manage multiple priorities independently while working well in a team environment.Strong organizational skills with the ability to manage multiple priorities.A collaborative mindset and passion for delivering excellent customer support.Experience within medical devices, healthcare technology, dental technology, manufacturing, or related industries is an advantage. experience in software development, quality assurance, digital healthcare, dental technology, CAD/CAM, or digital manufacturing workflows is preferred.Why Join Ormco?Work for a global leader in orthodontic innovation.Be part of a collaborative and international team.Gain exposure to cutting-edge digital technologies transforming dentistry.Contribute to solutions that make a real impact on clinicians and patients worldwide.Build your career in a company committed to innovation, growth, and continuous learning.Join us and help create the technology behind confident smiles.Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.-Operating Company:OrmcoEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreOrmcoOperating Company:OrmcoLocation:Spain, Community of Madrid, MadridDate Posted:October 29 , 2026Req Number:R5027738BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.