Digital Systems Support Engineer

Envista Holdings Corporation; Madrid; On-site; EUR 45,000 - 60,000; Full time

Job summary

Envista, via Ormco, seeks a Digital Technical Support Engineer to deliver advanced support for software, hardware, and networked systems across our digital orthodontic portfolio.

You will collaborate with Product Support, Engineering, and Technical Services to resolve complex issues, document findings, and contribute to knowledge bases, ensuring timely communication and high customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Biomedical Engineering or a related field.
• 3–5 years of experience in technical, application, IT operations, or software support and incident resolution.
• Strong troubleshooting skills across Windows, Mac, SQL, TCP/IP, HTTP, and REST APIs.
• Experience with Jira/Confluence/Salesforce or similar support tools.

Responsibilities

• Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked solutions.
• Act as highest escalation point for Level 3 issues related to digital orthodontic software and services.
• Provide advanced technical support to internal teams including Product Support, Engineering, and Technical Services.
• Investigate and resolve issues escalated by first-line support when standard troubleshooting fails.
• Perform product repairs, updates, testing, and validation in an office-based environment.
• Collaborate with Engineering to communicate product defects and maintenance issues.
• Support new product releases and ensure successful implementation and performance.
• Create and maintain technical documentation and knowledge-base resources.
• Document customer interactions and technical findings in CRM/Jira following company policies.

Skills

Windows systems

Mac systems

SQL & relational databases

SQL Server concepts

TCP/IP & HTTP

REST APIs

Troubleshooting

Customer-focused communication

Education

Bachelor’s degree in Engineering/CS/IT/ Biomedical Engineering

Tools

Jira

Confluence

Salesforce

Job description

Envista, via Ormco, seeks a Digital Technical Support Engineer to deliver advanced support for software, hardware, and networked systems across our digital orthodontic portfolio.

You will collaborate with Product Support, Engineering, and Technical Services to resolve complex issues, document findings, and contribute to knowledge bases, ensuring timely communication and high customer satisfaction.