Digital Experience Trainee

Radisson Hotel Group, Madrid Office; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hotel group in Madrid is seeking a Digital Experience Trainee to join their Digital Experience team. This role involves improving website and app content quality, supporting content marketing projects, and collaborating with diverse teams. A Bachelor's degree in Marketing, Advertising, or Communications is required. Strong communication skills and a passion for the digital world are essential. This is an exciting opportunity to learn and contribute to enhancing the guest experience.

Formación

• 1 year of experience working on a website preferred.
• High degree of ownership and accountability.
• Excellent oral and written communication skills in English.

Responsabilidades

• Help improve the quality of website and app content.
• Support delivery of projects in the content marketing roadmap.
• Ideate and test features to enrich user experience.

Conocimientos

Content management

Strong passion for the digital world

Excellent communication skills

Critical thinking

Educación

Bachelor’s degree in Marketing, Advertising, Communications or similar

Herramientas

HTML

Descripción del empleo

Job Title

Digital Experience Trainee

Department

Digital Experience Center of Excellence

Reports to

Digital Experience and Localization Manager

Location

Madrid

Duration

6 months

Position Summary & Mission

Radisson Hotel Group is looking for a Digital Experience Trainee to join its Digital Experience Center of Excellence team in Madrid. This is an exciting opportunity to be part and learn from a multinational team made of digital experts that aims at transforming the way Radisson engages with guests digitally to make their travel experience special, Every Moment Matters.

Reporting to the Digital Experience and Localization Manager, the Digital Experience Trainee will be part of a team responsible for delivering a top‑notch online experience on the ecommerce RadissonHotels.com and Radisson Hotels Mobile App. This role will support the Digital Experience team in improving the quality of the content on the website and app and support with the delivery of projects to showcase our hotel portfolio in Europe, Middle East, Africa and Asia Pacific. This person will additionally support in the execution of the content marketing timeline and work with the digital team to ensure the website and app are looking great for our customers.

The Digital Experience Trainee will work closely with

with a diverse group of teams (e.g., Content team, UX, Digital Product Development, Localization Services, Personalization, Food & Beverage, Meetings and Events, Branding) to promote hotel uniqueness and create brand value and drive business to Radisson Hotel Group’s digital products.

Responsibilities

The Digital Experience Trainee has the responsibility to :

• Help the team improve the quality of the content on the pages on our website and app, and leverage the different media and interactive assets available, such as Immersive and 360 content, UGC, videos.
• Support our team in the delivery of the projects in the content marketing roadmap, working on marketing, branding and merchandising initiatives for our web visitors and app users.
• Ideate and test features and components to enrich the UX on the website and app.
• Extract and assemble information, conduct analysis and develop reports and presentations.
• Keep up with the latest editorial and user experience techniques and share best‑practice examples with team members.

Requirements / Skills

• Confidence and passion in managing content and creating stories to share.
• Preferred: 1 year of experience working on a website.
• Strong passion for the digital world and travel industry.
• Bachelor’s degree in Marketing, Advertising, Communications or similar.
• Critical thinking as well as quantitative and qualitative analytical skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Preferred: basic working knowledge of HTML and any other web tools for content management.
• High degree of ownership and accountability.
• Capable of working cross-functionally across teams.
• Gather and scope out enhancement ideas and requirements.
• Excellent communication skills, including the ability to gather ideas and feedback from a wide variety of internal and external stakeholders.
• Excellent oral and written communication skills in English.
• Ability to work with technical staff to communicate issues and suggest improvements.