Digital Data Expert

ING; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading financial institution in Madrid seeks a Customer Journey Expert for its Data Oversight Delivery Area. The role entails ensuring regulatory compliance and managing projects with a focus on customer needs. Ideal candidates should possess strong communication skills in English and Spanish, relevant academic qualifications, and the ability to work with diverse stakeholders. Attractive benefits and flexible work arrangements are offered.

Servicios

Restaurant card

Flexible remote/work arrangements

Health and life insurance

Free company shuttle to Madrid

Formación

• 3 to 6 years of experience managing complex projects.
• Fluency in English and Spanish is required.
• Experience in risk identification and mitigation.

Responsabilidades

• Provide broad knowledge on products and Regulatory Reporting.
• Define functional requirements and support before Go-live.
• Control the process of Regulatory and Global reporting.

Conocimientos

Ability to translate customer feedback

Strong effective presentation skills

Excellent communication in English and Spanish

Adaptability and problem-solving skills

Educación

Master or bachelor's degree

Descripción del empleo

Overview

At ING we are looking for Customer Journey Expert Data Oversight Delivery Area. Your role and work environment: We are looking for a talented and enthusiastic Customer Journey Expert to join our Data Oversight Delivery Area Team of Data Management Tribe Spain. The responsibility of this team is to ensure delivery and compliance with regulatory reporting obligations and global initiatives delivering high quality developments based on Agile Methodology. Making things happen helping others be successful always being one step ahead—that's our DNA.

Your key responsibilities:

Responsibilities

• As a Customer Journey Expert in Regulatory Data you will provide a broad knowledge on ING products services channels and Regulatory Reporting.
• You are part of the delivery team to define functional requirements participation in testing and support before the Go-live.
• You control the process of Regulatory and Global reporting, solve the incidents in case of errors, provide the information and help to the support teams or the providers.
• You identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations. You represent the voice of the internal customer improving the processes.
• You are responsible for improving the service with an end-to-end mindset for the day-to-day performance for building reliable business operations and services and for connecting it with internal or external parties.
• You work with Risk Compliance and Legal stakeholders to make sure our products and services comply with regulation and policies.

What we are looking for:

Qualifications / What we look for

• Master or bachelors degree with 3 to 6 years of experience managing complex projects.
• Ability to translate customer feedback into improvements of our digital journeys.
• IT affinity: understand how the customer journeys connect to the underlying IT landscape including dependencies on components owned by other Tribes; communicate with and where necessary challenge the IT developers and architects.
• Strong effective presentation skills.
• Excellent communication skills, able to communicate with both technical and non-technical audiences.
• Fluency in English and Spanish is required.
• Remote collaboration: adept at collaborating with team members in different time zones and cultural backgrounds.
• Cross-Cultural sensitivity & empathy.
• Adaptability, prioritization, risk management, deadlines management, stakeholder management, and problem-solving skills.
• Experience in risk identification and mitigation in offshore setups.

What do we offer

The time you spend at work, the challenges you face or the lessons you get are important. At ING we want your work to fulfill you in every way and we take care of the smallest details.

Be flexible my friend. Our model is based on flexibility and accountability. You determine together which days you work at home and which you come to ING MAD to offer your best.

• Restaurant card to simplify lunch decisions.
• Flexible remote/work arrangements and location support.
• Health and life insurance for you and your family.
• Flexible remuneration with access to services such as nursery, transport card, and training aids.
• Free company shuttle with six routes to Madrid offices.
• Banking benefits and favorable mortgage conditions after six months; pension plan after one month.
• Well-being programs: 360 care, on-site physiotherapy, runners club, clinics with professional athletes, Gympass, and employee networks (Rainbow Lions, Leonas).

Get to know Us: We are a team of more than 1600 people, sharing one idea: helping our clients create a better future by providing the tools they need. A fully online bank with agile methodologies, present in more than 40 countries. We value diversity, inclusion, and belonging and are committed to sustainability.

En ING buscamos un / a Customer Journey Expert Data Oversight Delivery Area

Tu role y entorno de trabajo

Buscamos una persona con talento y entusiasmo para unirse al equipo de Data Oversight Delivery Area dentro del Tribe de Data Management España. Este equipo tiene como misión asegurar el cumplimiento de las obligaciones regulatorias de reporting y de iniciativas globales, con desarrollos de alta calidad basados en metodologÍa Agile.

Tus principales responsabilidades

Responsabilidades (continuación)

• Como Customer Journey Expert en Regulatory Data, aportarás un conocimiento amplio sobre productos, servicios, canales y reporting regulatorio.
• Participar en la definición de requisitos funcionales, pruebas y soporte previo al Go-live.
• Controlar el proceso de reporting regulatorio y global, resolver incidencias y apoyar a equipos de soporte o proveedores.
• Identificar productos o servicios que mejor se ajusten a las necesidades de las personas clientes, proponiendo configuraciones adecuadas.
• Representar la voz del cliente interno para la mejora continua de procesos.
• Mejorar el servicio con una visión end-to-end y asegurar rendimiento diario y conexión con equipos internos y externos.
• Colaborar con Riesgos, Compliance y Legal para garantizar cumplimiento normativo y de políticas internas.

Qu buscamos / What we look for

• Formación universitaria (Grado/Máster) y entre 3 y 6 años de experiencia gestionando proyectos complejos.
• Capacidad para traducir feedback de clientes en mejoras de journeys digitales.
• Afinidad con IT y comprensión de cómo los journeys se conectan con el landscape tecnológico; capacidad para comunicar y retar a desarrolladores/arquitectos.
• Habilidades para presentaciones efectivas y comunicación con perfiles técnicos y no técnicos.
• Dominio del inglés y del español.
• Colaboración remota y sensibilidad intercultural.
• Adaptabilidad, priorización, gestión de riesgos, cumplimiento de plazos y stakeholders, resolución de problemas.

Qué ofrecemos

Nos importa tu vida personal y profesional. Ofrecemos un conjunto de beneficios para apoyar tu bienestar y desarrollo.

• Be flexible my friend (flexibilidad y responsabilidad sobre dónde trabajas).
• Tarjeta restaurante.
• Oficinas con soluciones de movilidad eléctrica, servicio médico, gimnasio y más.
• Seguro de salud y de vida para ti y tu familia.
• Retribución flexible con opciones fiscales.
• Lanzadera gratuita con rutas a Madrid.
• Beneficios bancarios y condiciones hipotecarias favorables tras 6 meses; plan de pensiones tras 1 mes.
• Bienestar y pertenencia: fisioterapia, club de runners, clínicas con atletas, Gympass y redes de empleados.

Conócernos: Somos un equipo >1600 personas en una entidad digital, presente en >40 países, con cultura de diversidad, inclusión y sostenibilidad.

Key Skills: Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type: Full-Time

Experience: years

Vacancy: 1