Digital Client Services & Experience Expert (User Change Management) - VIE Contract

Sanofi; Barcelona; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sanofi seeks a Digital Client Services & Experience Expert (User Change Management) on a VIE contract in Barcelona, Spain. You will develop and implement change management strategies, oversee UCM activities, and drive adoption of new services and processes within our Digital Data & Technology team.

Ideal candidates have 2+ years in UCM or IT training, strong communication skills, and a Bachelor’s degree in IT/Business/Communications. English fluency is essential for global collaboration.

Qualifications

• 2+ years of experience in user change management or IT training.
• Excellent communication and presentation abilities across diverse audiences.
• Working knowledge of IT service management processes (ITIL) and project management.
• Bachelor's degree in IT, Business, Communications or related field.

Responsibilities

• Develop and implement user change management strategies aligned with project roadmaps and release schedules.
• Gather user requirements and feedback to understand impact and define change management approaches.
• Create user communication plans and training materials to drive awareness and readiness for upcoming changes.
• Conduct user training sessions and provide guidance to support user adoption and proficiency.
• Define and plan Voice of the Customer and Q&A sessions globally, with local/regional Digital teams.
• Monitor user adoption metrics and address gaps and resistance through targeted interventions.

Skills

User change management

IT training

Communication skills

Education

Bachelor's degree in IT, Business, Communications or related field

Tools

ITIL

Agile

Job description

Digital Client Services & Experience Expert (User Change Management) - VIE Contract

• Location: Spain, Barcelona

• Target start date: 01/01/2027

iMove, the Sanofi VIE Program, is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28.

PLEASE NOTE that since this program is primarily an international development program, candidates cannot apply to a VIE assignment in their own country of citizenship.

PLEASE NOTE that applications that are only submitted in French cannot be considered by our non-French speaking partners at Sanofi worldwide. Therefore, only applications that are submitted in English will be considered.

About the job

As Digital Client Services & Experience Expert (User Change Management) VIE within our Digital Data & Technology team you will be responsible for developing and implementing change management strategies that facilitate smooth transitions and promote the adoption of new support models, technologies and processes. We are seeking an experienced User Change Management Expert to oversee the UCM activities within our IT Client Services & Experience area.

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

Ready to get started?

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Develop and implement user change management strategies aligned with Client Services & Experience project roadmaps and release schedules.
• Gather user requirements and feedback to understand impact and define change management approaches.
• Create user communication plans and training materials to drive awareness and readiness for upcoming changes.
• Conduct user training sessions and provide guidance to support user adoption and proficiency.
• Accountable for defining and planning Voice of the customer and Q&A sessions globally, with the support of local/regional Digital teams.
• Monitor user adoption metrics and feedback to address gaps and resistance through targeted interventions
• Collaborate with product, platform and/or service owners and business stakeholders to coordinate change management activities.

About you

Experience:

• 2+ years of experience in user change management or IT training roles.
• IT certifications (ITIL, Agile) are a plus.

Soft and technical skills:

• Proven experience in user change management and organizational change practices.
• Excellent communication and presentation abilities to convey messages across diverse audiences.
• Strong customer service mindset with empathy for addressing user concerns and resistance.
• Working knowledge of IT service management processes (ITIL) and project management methodologies.

Education:

• Bachelor's degree in IT, Business, Communications or related field.

Languages:

• Fluent English (verbal and written).

Why choose us?

• Be part of a pioneering biopharma company where patient insights shape drug development.
• Work at the forefront of AI-powered science that accelerates discovery and improves outcomes.
• Collaborate beyond your expertise, sparking new ideas with diverse, multidisciplinary teams.
• Make your work count by supporting a company that brings life-changing treatments to millions - and is committed to doing right by patients, communities, and the planet.
• Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.

iMove is a unique program tailored for European youth interested in challenging themselves with meaningful assignments across the globe. At Sanofi we have a strong ambition to invest in young talents who will drive the success of Sanofi tomorrow.

Sanofi's Work Abroad Program, iMove, offers jobs-assignments with actual responsibilities and a perspective to grow. We provide those opportunities in various functions such as: marketing, finance, regulatory, supply chain, clinical trials, production, etc. and in more than 40 countries. Sanofi unites people who are passionate about solving healthcare needs across the world. Joining our iMove Work Abroad Program is a unique opportunity to make a difference through your work.

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