Developer Success Engineer

Rozgoo; Amer; On-site; EUR 60,000 - 100,000; Full time

Job summary

Vercel is hiring a Developer Success Engineer to accelerate adoption and unlock growth by guiding customers through their key milestones. DSEs engage in time-boxed, outcome-driven motions—onboarding, go-live readiness, and post-launch stabilization—to set customers up for long-term success.

They work with startups to enterprises, focusing on production-readiness, performance, and optimization, and translate lessons into docs, playbooks, and best practices to scale customer impact.

Qualifications

• Experience guiding customers through technical milestones.
• Ability to translate complex tech into practical steps.
• Strong communication and collaboration skills.

Responsibilities

• Lead customers through defined technical motions that accelerate adoption and launch.
• Provide implementation guidance for builds, caching, web performance, and cost efficiency.
• Troubleshoot and resolve challenges related to Next.js, serverless functions, and build pipelines.

Skills

Customer success

Technical guidance

Next.js

Serverless

Job description

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies likeOpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each.

These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively.

Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience.

What You Will Do:

• Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel
• Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency
• Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipeline