Developer Analyst Ofsaa (Oracle Financial Services) | Proyecto Internacional Bancario(H/M/X)

Experis España; Santiago de Compostela; Remote; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Flexible Benefits Package

Job summary

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support the Hugo system and DS1 across EMEA. You will communicate with health care professionals and field engineers, handling remote troubleshooting and escalations.

The role requires engineering or medical training with strong analytical skills, fluency in Portuguese/English/Italian, and readiness for domestic and international travel. It is a full-time remote position with flexible benefits.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with required experience.
• Fluency in Portuguese, English, and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with ability to multi-task and prioritize.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo robotic system and DS1 to HCP, SUS and FSE.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other technicians to troubleshoot complex service requests.
• Own documentation and drive continuous improvement projects.
• Focus on remote support with occasional on-site training domestically and internationally.
• Regular hours 08:00–16:30 CET; on-call 07:00–19:00 with rotating schedule.

Skills

Robotics experience

Technical troubleshooting

Remote support

Multitasking

Communication skills

Education

Biomedical/Electrical/Mechanical Engineering degree

Medical degree with technical skills

Tools

DS1 platform

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote, Heerlen, Limburg, Netherlands, Madrid, Madrid, Spain, Milano, Lombardia, Italy, Lisboa, Lisboa, Portugal. Full time. R78991.

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese / English / Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi‑task and prioritise.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package