Developer Analyst Ofsaa (Oracle Financial Services) | Proyecto Internacional Bancario(H/M/X)

Experis España; Gijón; Remote; EUR 70,000 - 100,000; Full time

Job summary

Medtronic seeks a Remote Technical Services Specialist for Surgical Robotics to support the Hugo robotic system and DS1 across EMEA. The role emphasizes clear technical communication with healthcare professionals, SUS and FSE, while enabling remote resolution of issues and occasional on-site work.

You will collaborate with cross-functional teams, manage escalation paths, and maintain thorough documentation.

Qualifications

• Engineering degree with 4+ years of related experience.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in a large capital equipment environment.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE and act as a technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and own continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite support/training domestically and internationally.
• Regular working hours 8:00-16:30 CET; on-call 7AM-7PM with rotations.

Skills

Robotics experience

Software troubleshooting

Communication skills

Multilingual PT/EN/IT

Education

Bachelor's or Master's in Biomedical/Electrical/Mechanical Engineering

Alternate medical degree with technical skills

Tools

DS1 platform experience

Hugo Robotic system experience

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote, Heerlen, Limburg, Netherlands, Madrid, Madrid, Spain, Milano, Lombardia, Italy, Lisboa, Lisboa, Portugal. Full time. R78991.

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese / English / Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi‑task and prioritise.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package