Salesforce Release Manager | Lidera Despliegues Ci/Cd

Ayesa; Sevilla; Remote; EUR 30,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Flexible Benefits Package

Job summary

Medtronic is seeking a Remote Technical Service Specialist to support the Hugo robotic-assisted surgery system and the DS1 analytics platform across EMEA. You will deliver expert remote guidance to Health Care Professionals, SUS and FSE, explaining complex issues and coordinating service actions.

The ideal candidate has an engineering background, strong analytical skills, and experience in an operating room.

Qualifications

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or a medical degree with technical skills.
• Fluency in Portuguese, English and Italian (C1/C2) required.
• Experience with robotics or motion control in large capital equipment.
• Highly organized, able to multi-task and prioritize assignments.
• Experience analyzing technical issues for continuous improvement.
• Experience with software troubleshooting.

Responsibilities

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE, acting as a liaison between stakeholders and the operating unit.
• Drive escalation processes to resolve customer issues and initiate field service when needed.
• Collaborate with other specialists to troubleshoot complex service requests.
• Perform technical activities requiring judgment and own continuous improvement projects.
• Ensure documentation and system entries are completed promptly.
• Focus on remote support with occasional onsite training domestically and internationally.

Skills

Robotics experience

Operating room experience

Analytical problem solving

Multilingual communication

Strong communication skills

Education

Biomedical/Electrical/Mechanical Engineering degree

Medical degree with technical skills

Tools

DS1 software familiarity

Hugo system knowledge

Job description

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Lisboa, Lisboa, Portugal

Full time

R78991

Career that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Employer Information

Medtronic is a global healthcare technology company.

We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We are committed to hiring and developing beyond criteria and also support fair and equal recruitment practices. We provide reasonable accommodations for qualified individuals with disabilities.

All employees are required to comply with employer and federal regulations, and undergo background checks and suitability requirements.

We welcome applications from all backgrounds, with a commitment to diversity, equity, inclusion, and belonging.

Employees are expected to comply with the E-Verify program.