Desktop Support Engineer

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una reconocida empresa de tecnología busca un Ingeniero de Soporte en Escritorio en Madrid. El candidato ideal tendrá al menos 5 años de experiencia en soporte técnico, especialmente con sistemas Windows, y habilidades avanzadas en comunicación y resolución de problemas. Se ofrece un contrato indefinido desde el primer día, salario competitivo y un plan de desarrollo profesional. Un entorno multicultural espera al nuevo miembro del equipo.

Servicios

Seguro de salud

Plan de compensación flexible

Oportunidades de desarrollo profesional

Formación

• Licenciatura o experiencia equivalente en soporte técnico.
• Experiencia mínima de 5 años en roles similares.
• Dominio del idioma español a nivel nativo y nivel avanzado de inglés requerido.

Responsabilidades

• Proporcionar soporte técnico para sistemas operativos Windows y resolver problemas de hardware y software.
• Configurar y solucionar problemas de VPN y conexiones inalámbricas.
• Personalizar aplicaciones de escritorio para satisfacer las necesidades específicas de los usuarios.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación efectiva

Educación

Licenciatura en un campo relacionado

Herramientas

Active Directory

VPN

Herramientas de gestión de incidencias

Descripción del empleo

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Are you a Desktop Support Engineer seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Provide technical support for Windows 7, 8, and 10 operating systems.
• Respond to user issues involving hardware, software, and networking.
• Guide users through installation of applications and computer peripherals (printers, scanners, etc.).
• Troubleshoot and resolve technical issues, both remotely and in person.
• Diagnose problems using targeted questioning and apply step-by-step resolutions.
• Perform remote troubleshooting and walk users through solutions.
• Log technical issues and resolutions; escalate unresolved issues when necessary.
• Customize desktop applications to meet specific user needs.
• Manage user accounts, passwords, and security settings via Active Directory.
• Configure and troubleshoot Outlook Express, Internet Explorer, VPN, and wireless connections.
• Install and configure Citrix clients, Windows OS images (via WDS), and McAfee Encryption.
• Support access to shared folders and domain-based resources.
• Configure and troubleshoot network printers and internet connectivity issues.
• Help create user guides and technical documentation.
• Collect and report customer feedback and product suggestions.

WHAT ARE WE LOOKING FOR IN YOU?

• Bachelor's degree in a related field or equivalent work experience
• MCP Certification (preferred).
• Minimum 5 years of experience in similar roles
• Native Spanish Language
• Advanced English Language
• Strong hands-on experience with Windows OS (Win 7/8/10).
• Familiarity with MS Office, antivirus tools, and office automation.
• Knowledge of network security practices and remote support tools.
• Experience with installation and troubleshooting of software and hardware.
• Proficient in Active Directory and domain management.
• Experience configuring and troubleshooting VPNs and wireless networks.
• Comfortable using tools for remote desktop access.
• Familiarity with incident management tools (e.g., ServiceNow, Remedy).
• Basic understanding of ITIL practices.
• Customer-focused with strong communication skills.
• Proactive problem-solving and follow-up capabilities.
• Ability to work independently and in a team under a hybrid model.

WHERE AND WHEN?

• Work Schedule: 12x5 rotating shifts from 7am to 7pm

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan including Ticket restaurant, Childcare Ticket, Transport Ticket, and Health Insurance.
• Opportunity knocks - Being part of a growing company, we support your career development with a career development plan and annual performance reviews.
• Learn as you grow - Starting with a comprehensive onboarding program, TCS provides robust learning platforms for personal and professional growth.
• Bring your buddy - Refer a friend for an open position under the BYB Scheme; if hired, you receive a cash reward.
• Connect globally - Collaborate with people from all over the world in a multicultural environment.
• Benefits as a TCSer - Enjoy benefits, offers, and corporate discounts on top brands.
• And more - Appreciations, incentives, team-building activities, diversity and inclusion programs, sustainability activities, corporate events... This is just the beginning!

WHO ARE WE?

Tata Consultancy Services (TCS) is a leading IT company founded in 1968 as part of the Indian Tata Group. It is one of the top 3 technology companies globally.

With operations in 55 countries and over 615,000 employees, TCS is recognized as one of the 10 best companies to work for worldwide in 2024 by the Top Employers Institute.

TCS Spain started in 2001 and has a diverse workforce collaborating with leading Spanish and multinational companies.

Certified as a Top Employer 2024 and ranked among the 100 Best Companies to Work for in Spain 2023 by Forbes.

Services include IT solutions, consulting, engineering, digital services, application development, quality assurance, IT infrastructure, and BPS.

Committed to inclusion, diversity, and sustainability, TCS promotes flexibility policies supporting wellbeing and work-life balance.