Deskside Technician

Stefanini EMEA; Vigo; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A prominent IT support firm in Vigo, Spain, seeks an IT Support Specialist to provide exceptional customer service in a dynamic environment. The role involves hands-on IT support, hardware management, and software installation. Ideal candidates will have 2-3 years of ICT experience and demonstrate excellent problem-solving and customer-focused skills. Fluency in English is essential. Apply now for this exciting opportunity!

Formación

• 2–3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization.
• General End User technology knowledge.
• Excellent written and spoken English.

Responsabilidades

• Face to Face IT support of users.
• Diagnosing problems concerning personal hardware.
• Software, patches and updates installation using MS SCCM.

Conocimientos

Customer service skills

Problem solving

Attention to details

Technical writing skills

Herramientas

Microsoft Windows 10

Microsoft Office 365

SCCM

Active Directory

ITSM Tool Set

Descripción del empleo

Job Description

Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Face to Face IT support of users
• Hardware installation, movement and de‑installation
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
• Small project management related with new hardware or software installation
• Software, patches and updates installation using MS SCCM

Job Requirements

• 2–3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization
• General End User technology knowledge
• End User Workspace platforms (discovery, asset management, client management)
• End User Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (Ticket Management Software) preferred
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills
• Excellent English Language, Written and Spoken

What’s next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we’ll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!