Design & Communications Specialist

IxDF - The Interaction Design Foundation; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading educational organization is seeking a member support role to engage with learners across various channels. This full-time remote position involves troubleshooting, administrative support, and collaboration with teams to enhance user experience. Ideal candidates are fluent in English, resourceful, and possess exceptional communication skills. Join us in making design education accessible to everyone worldwide.

Servicios

Daily video-based collaboration

Team trips every year

Formación

• Fluent in written and spoken English with perfect grammar.
• Thrives in fast-paced environments with ad-hoc projects.
• Resourceful and autonomous, with a problem-solving mindset.
• Takes ownership of tasks and delivers high-quality results.
• Comfortable with tight deadlines and prioritizes tasks effectively.
• Highly self-disciplined, thriving in a flat hierarchy.
• Genuine curiosity about user experience (UX) design.

Responsabilidades

• Correspond daily with members providing accurate responses.
• Act as a brand ambassador and uphold company reputation.
• Collaborate with Growth team on brand communication.
• Perform general administrative and project support.
• Shape internal processes that impact engagement and KPIs.

Conocimientos

Fluent in written and spoken English

Exceptional writing skills

Problem-solving mindset

Self-discipline

Descripción del empleo

Imagine waking up each day excited for work, knowing that your efforts contribute to a global movement that impacts the world.

Join us, and you won’t just be changing jobs—you’ll be elevating your career on a global scale. We’re a movement dedicated to making high-quality design education accessible to everyone, everywhere. Your role will be pivotal in ensuring that each member feels valued, supported, and inspired throughout their educational journey with us.

Responsibilities

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience.
• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education.
• Collaborate with our Growth team to elevate our brand communication to the next level across newsletters, campaigns and social media copy.
• Perform general administrative and ad‑hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently.
• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions.

That’s why every sentence we write, from a support message to social media copy, must do more than just inform. It must reflect what we believe in as a brand, and speak to the heart of our learners.

Your communication won’t just explain, it will inspire, energize, and support. Whether through a member support email, a LinkedIn post or a newsletter, your words will give our members clarity and confidence in our IxDF brand.

Helping people excites you, and you take pride in earning their gratitude through your support and problem‑solving skills.

Qualifications

• Fluent in written and spoken English with exceptional writing skills, perfect grammar and an appreciation for the power of tone, brevity and microcopy.
• You thrive in a fast‑paced environment where you handle ad‑hoc projects of varying complexities with ease and enthusiasm.
• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem‑solving mindset that ensures everything gets done efficiently.
• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high‑quality results.
• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track.
• You are highly self‑disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it.
• You are based within the EMEA time zone, making it easy to collaborate with our global team.
• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world.

~ Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners.

A Global, Purpose‑Driven Team

Work alongside passionate professionals from all over the world, united by a common mission.

Engagement with a Thriving Global Community

You’ll have the opportunity to support and interact with our local groups, educational partners, and community initiatives.

• . Whether it’s helping organize

IxDF Local Groups, facilitating partnerships with educational institutions, or engaging with our vibrant design community, your work will contribute to a stronger, more connected global network of UX professionals and learners.

Full‑time position within a fully remote organization. Daily video‑based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.

Junior or senior, if you embody old‑school virtues of always striving to deliver results, learn and become better every day, you'll thrive at the IxDF.

Company Culture

We’re a highly agile organization with zero bureaucracy or corporate politics, and with exceptional order and efficiency. A company culture where passion meets high performance and excellence.