Delivery Process & Governance Lead

dLocal; España; A distancia; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A global payment solutions company is looking for a Senior Delivery Process & Governance professional. The role involves owning delivery processes, standardizing multi-region operations, and ensuring alignment across teams using HubSpot and Jira. Candidates should have over 7 years in operations excellence and strong PM skills. The position offers a flexible remote work environment with various benefits including learning opportunities and a social budget.

Servicios

Remote work from anywhere

Flexible schedules

Premium Coursera subscription

Language classes

Social budget

Formación

• 7–10+ years in Delivery / Operations Excellence, PMO, or Process Governance.
• Experience standardizing multi-region processes.
• Strong PM capabilities in planning and execution.
• Working knowledge of BPMN and lightweight process tools.
• Excellent written and verbal communication skills.

Responsabilidades

• Own and evolve the global Delivery process library.
• Run cross-functional governance with various teams.
• Standardize delivery-dependent business processes.
• Define and maintain Delivery AI Principles.
• Partner with Insights on KPI taxonomy and reporting.

Conocimientos

Delivery / Operations Excellence

Process Governance

PM capabilities

BPMN knowledge

Excellent communication

Herramientas

HubSpot

Jira

Descripción del empleo

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote‑first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

We are looking for a Senior Delivery Process & Governance professional to join our Delivery Operations team. The Delivery Process & Governance function ensures we deliver consistently across markets by defining our end‑to‑end playbooks, stage gates, and operating standards—embedding controls, SLAs / OLAs, and responsible AI principles into the way we work. This role bridges strategy with execution, ensuring the Go‑Live framework in HubSpot and Jira is clear, adopted, and continuously improved across regions. You will partner closely with Solutions, Implementation, Commercial, Product, Legal, and Operations to align handoffs, standardize business processes, and drive change with clear ownership and measurable outcomes. Location: EMEA Region.

What’s the opportunity?

Shape how dLocal delivers at scale by owning our end‑to‑end delivery playbook, stage gates, and governance across markets—embedding consistency, controls, and AI principles into day‑to‑day operations. You’ll orchestrate cross‑functional alignment while ensuring our Go‑Live checklist runs seamlessly across HubSpot and Jira.

What will I be doing?

• Own and evolve the global Delivery process library (workflows, SOPs, stage gates), including Go‑Live readiness criteria with artifacts and checks distributed across HubSpot (deal‑level) and Jira (implementation tasks).
• Run cross‑functional governance with Solutions, Implementation, Commercial, Product, and Legal; maintain RACI and handoff standards across regions, keeping HubSpot / Jira workflows in sync.
• Standardize delivery‑dependent business processes (intake, triage handoffs, change requests, incident‑to‑problem) with SLAs / OLAs, controls, and clear success metrics mapped to HubSpot fields and Jira issue types.
• Define and maintain Delivery AI Principles and guardrails; ensure responsible AI usage is operationalized in templates, Jira workflows, and HubSpot playbooks.
• Partner with Insights on KPI taxonomy and reporting; ensure each process has instrumented inputs / outputs across HubSpot, Jira, and data warehouse / BI.
• Apply core PM skills: plan / govern process changes, run project ceremonies, manage risks / RAIDs, and drive timely adoption and change management.

What skills do I need?

• 7–10+ years in Delivery / Operations Excellence, PMO, or Process Governance in fintech / SaaS or similarly complex environments.
• Demonstrated experience standardizing multi‑region processes and running governance (RACI, stage gates, versioning), with hands‑on HubSpot and Jira workflow configuration / administration familiarity.
• Strong PM capabilities: planning / execution, RAID logs, stakeholder management, and change enablement; able to align cross‑functional teams to clear milestones.
• Working knowledge of BPMN / lightweight process tools; integrating controls, SLAs / OLAs, and quality checks into HubSpot properties / pipelines and Jira workflows.
• Excellent written / verbal communication; crisp SOPs / templates, strong facilitation.
• Nice to have: operationalizing AI guardrails and policy‑to‑process translation; HubSpot admin / Jira workflow scheme experience.

What do we offer?

• Remote work: work from anywhere or one of our offices around the globe.
• Flexibility: we have flexible schedules and are driven by performance.
• Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: internal talents are the best recruiters—refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: monthly budget to chill out with your team (in person or remotely) and deepen connections.
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.