Database Support Engineer, EMEA

Timescale

España

Teletrabalho

EUR 65 000 - 90 000

Tempo integral

Há 11 dias

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Flexible PTO

Fridays off in August

Fully remote opportunities globally

Stock options

Monthly WiFi stipend

Professional development

Premium insurance options

Resumo da oferta

Tiger Data, formerly Timescale, seeks a skilled technical support professional for our PostgreSQL-centric platform. You will handle a broad range of customer inquiries, from basic TimescaleDB administration to advanced design and optimization, managing cases end-to-end.

Join a remote-first, globally distributed team, with a culture focused on continuous learning, accountability, and collaborative excellence. Embark on real-time analytics with a leading PostgreSQL platform.

Qualificações

Bachelor’s degree in computer science, information systems, or equivalent experience.
Relational DB experience at scale: administration, data modeling, query optimization
Experience with relational databases (PostgreSQL a strong plus!)
Experience as a technical support professional with external customers.
Strong aptitude to understand and learn new software products.
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Responsabilidades

Work with customers on topics from basic TimescaleDB administration to design, optimization, and implementation.
Manage support cases from beginning to end.
Develop and maintain close relationships with customers to help them be successful.
Be curious, learn continuously, and look for ways to improve products, processes, and culture.

Conhecimentos

Relational DB experience

PostgreSQL

Technical support

Communication & empathy

Curiosity & fast learner

Formação académica

Bachelor’s degree in CS/IS or equivalent

Ferramentas

TimescaleDB

PostgreSQL

AWS

GCP

Azure

Docker

Kubernetes

Descrição da oferta de emprego

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

Location

This position is open only to candidates currently based within the EMEA region.

Candidates based outside of EMEA are not eligible for this position.
This is a permanent weekday role with 5-day, 8-hour, Monday–Friday shifts during local hours.
On-call rotation approximately every 5 weeks.

Be familiar with TimescaleDB! Sign up for the free trial and test it out before you apply.

https://console.cloud.timescale.com/signup

Check out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/

What You Will Do

Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
Manage support cases from beginning to end.
Develop and maintain close relationships with our customers to help them be successful.
Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

What You Need

Bachelor’s degree in computer science, information systems, or equivalent experience.
Relational DB experience at scale: administration, data modeling, query optimization
Experience with relational databases (PostgreSQL a strong plus!)
Experience as a technical support professional with external customers.
Strong aptitude to understand and learn new software products.
Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help

Be familiar with TimescaleDB! You should download and test it out before you interview:
Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
Experience with Relational databases, NoSQL databases, and data modeling tools.
Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

About Tiger Data

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

Want to get a feel for how we work and what we value? Check out our blog post:

What It Takes to Thrive at Tiger Data

Our Tech Stack

We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

What we offer

(Please note that benefits may vary based on country.)