Data Privacy Support Specialist — Madrid

OneTrust; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading data privacy solutions provider in Madrid is seeking a Support Analyst to manage incoming support cases and ensure timely triage. This role requires strong communication skills and a customer support background, with an emphasis on problem-solving and collaboration. The ideal candidate will possess a degree or relevant experience and be eager to learn about data privacy. The company offers comprehensive benefits and encourages an office-first culture.

Servicios

Comprehensive healthcare coverage

Flexible PTO

Annual performance bonus opportunities

Retirement account support

Career development opportunities

Company-paid privacy certification exam fees

14+ weeks of paid parental leave

Formación

• Experience working with cloud vs. on-premise environments.
• Fast learner mindset with ability to master new technologies.
• Flexibility to work alternative shifts as needed.

Responsabilidades

• Act as the first point of contact for all incoming support cases.
• Review and route tickets to the appropriate teams.
• Maintain accurate case categorization for smooth handoff.

Conocimientos

Customer support background

Strong communication skills

Analytical skills

Problem-solving skills

Resourcefulness

Educación

Degree or higher education qualification

1 - 3 years’ experience in a similar role

Herramientas

Understanding of SaaS

Familiarity with APIs

Descripción del empleo

A leading data privacy solutions provider in Madrid is seeking a Support Analyst to manage incoming support cases and ensure timely triage. This role requires strong communication skills and a customer support background, with an emphasis on problem-solving and collaboration. The ideal candidate will possess a degree or relevant experience and be eager to learn about data privacy. The company offers comprehensive benefits and encourages an office-first culture.