Data Management Team Lead, Services

HCLTech; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology firm in Madrid is looking for a Delivery Lead to enhance service delivery. Responsibilities include managing project integrations and HR, guiding escalation procedures, and leading service delivery teams. Candidates should have a Bachelor's degree, relevant certifications (PRINCE/PMP, ITIL), and a high level of English. The company promotes a virtual-first work environment with a focus on flexibility.

Servicios

Learning and career development opportunities

Good work-life balance

Virtual-first work environment

Responsabilidades

• Manage project integration and HR as a Service Delivery Manager.
• Establish governance processes with stakeholders.
• Guide escalation procedures and incident management.
• Lead complex service delivery teams in operations.

Conocimientos

Service Delivery Management

Stakeholder Management

Incident Management

Operational Control Processes

High level of English

Educación

Bachelor's degree

PRINCE / PMP Certification

ITIL Foundation Certification

Descripción del empleo

Overview

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead!

Responsibilities

• Experience as Service Delivery Manager (managing project on integration,data / HR)
• Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly / monthly meetings).
• Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
• Service Outsourcing / Operations experience (i.e., leads complex svc. delivery teams; establish operational control processes; Exp of managing AI or Integration related project will be a plus.)

Qualifications

• Bachelor's degree
• PRINCE / PMP Certification
• ITIL Foundation Certification
• High level of English

About HCLTech

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.

We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. Join us on our journey in advancing the technological world through innovation and creativity.

We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.

We offer a virtual-first work environment, promoting a good work-life balance and real flexibility. Our company is extremely diverse with representation of 165 nationalities.

EEO Statement

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.