Danish Customer Service Representative for Booking

TP Spain; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A major customer service company is seeking a Customer Support Advisor to assist international travellers with their accommodation needs. The ideal candidate will have proficiency in Danish and advanced English, along with excellent communication skills. This opportunity offers a gross annual salary of €22,249 and benefits such as 27 holidays and flexible remuneration options in a multicultural environment.

Servicios

27 working days of holidays

Flexible remuneration in nursery school transport after probation

Multicultural and international working environment

Modern office spaces

Formación

• C2 level in Danish and advanced English required.
• Experience in customer service or contact center environments will be valued.

Responsabilidades

• Understand and identify customer needs via email and phone.
• Mediate between international travellers and accommodation suppliers.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Excellent communication and inter-personal skills

User-friendly PC skills (Office 365, CRM Database)

Problem-solving mentality

Positive, motivated mindset

Goal-oriented work approach

Open mind to changing priorities

Affinity with accommodation platforms

Experience in customer service

Descripción del empleo

Description

We are looking for an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player. This is the right job for you!

Responsibilities

As a customer support advisor for Booking, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service. You will clarify inquiries about service, payment, and technical requirements, provide accurate information, and follow set processes via email and phone.

Requirements

Requirements Danish: C2 level and advanced English.

• Excellent communication and inter-personal skills, both written and spoken.
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality.
• A positive, motivated mindset that will help you deal with tricky customer problems.
• Goal-oriented work approach.
• An open mind to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence: systematically improving organizational processes to enhance efficiency, effectiveness, and quality.
• Collaboration: working effectively with others, sharing ideas and resources to achieve common goals.
• Communication: exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions.
• Open Mindedness: considering and appreciating diverse perspectives and ideas, fostering collaboration.
• Critical Thinking: evaluating information and arguments, leading to informed and effective decisions based on data insights.
• Solution Orientation: approaching problems and challenges with a focus on finding practical and effective solutions.
• Entrepreneurship: having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification.

Offer

• Contract: 38.5h / week (Monday to Sunday) with fixed working hours and 2 days off per week.
• Salary: 22,249 € gross per year.
• Available shift: 09:00‑20:00h (Rotatory).
• Starting with a temporary contract that will evolve into a permanent contract for a long term based on business needs.
• Holidays: 27 working days per year.
• Benefits: flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Be part of an exciting industry-leading department with great opportunities to learn and grow your career.
• 3 weeks of initial training and continued personal coaching.