Danish Customer Service Advisor - BARCELONA

NewCo Communications; Barcelona; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

A leading customer service provider in Spain seeks a Customer Service Representative fluent in Danish to join their team. This role offers a hybrid working model, where you'll support B2B customers with payment solutions. Ideal candidates have strong communication and problem-solving skills, and previous customer service experience is a plus. Enjoy competitive compensation and growth opportunities in a vibrant workplace.

Servicios

Competitive salary

Evening compensation

Career growth opportunities

Extensive training and development

Free coffee and fresh fruit

Spanish lessons

PT sessions

Mental health support

Formación

• Native-level proficiency in Danish for interaction with customers.
• High school diploma or equivalent qualification is necessary.
• Previous customer service experience is preferred but not required.

Responsabilidades

• Connect with B2B customers via phone and email.
• Handle admin tasks and follow up on customer requests.
• Help create a positive working environment among colleagues.

Conocimientos

Native-level proficiency in Danish

Strong communication skills

Problem-solving skills

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Computer systems

Descripción del empleo

Calling all Customer Service Representatives!

We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Danish speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds with our innovative hybrid working model!

Tasks

In this role, you will dive into a comprehensive training program to get ready for top-notch customer service for one of our clients in the payment industry.

You will support customers with the setup and configuration of their payment terminals or online solutions, as well as addressing and resolving any reported issues they may encounter. Both from the comfort of your home and within our vibrant office space.

The responsibilities:

• Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
• Administration: Keep things organized by handling admin tasks and following up on questions and requests.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

Your profile:

• Native-level proficiency in Danish (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

Benefits

What we offer:

• A hybrid work model—combine office and remote work.
• Competitive salary + evening compensation.
• Career growth opportunities within a fast-paced, international company.
• Extensive training and development to set you up for success.
• Fun and lively workplace with diverse cultures and team events.
• Perks: Free coffee, fresh fruit, Spanish lessons, PT sessions, and mental health support via the Ifeel app.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.