CX Researcher (m / f / d)

Deutsche Telekom; Barcelona; Híbrido; EUR 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid setup

Continuous learning and growth opportunities

Supportive leaders for career development

Descripción de la vacante

A leading telecommunications company in Barcelona is seeking a CX Researcher to enable customer-centric evidence in digital environments. The ideal candidate will have over 6 years of experience in qualitative and quantitative research, a relevant Master's or PhD, and the ability to share insights effectively across diverse international teams. This role offers a flexible hybrid setup, and the chance to work in an innovative environment focused on growth and teamwork.

Formación

• 6+ years of experience in qualitative and quantitative customer or user research within digital products or services.
• Proven experience working with complex stakeholder environments.
• Fluent in English; German or other European languages are a plus.

Responsabilidades

• Enable customer-centric evidence in digital environments.
• Detect opportunity windows – understand business interests and impact.
• Plan and coordinate research through development phases.
• Leverage team outcomes to mentor and inspire less senior researchers.
• Synthesize insights into concrete action points.
• Facilitate alignment across teams.

Conocimientos

Mixed-method research

Strategic Product Management

Stakeholder partnership

Facilitation and communication

Research leadership

Educación

Master’s or PhD in Behavioral Science, Psychology, Market Research or a related field

Descripción del empleo

Deutsche Telekom connects millions of people around the world.

We are a leading telecommunications company and a trusted companion in a connected world, at home, at work, everywhere.

We believe technology should serve people and the planet. We balance innovation with responsibility, combining business success with social and ecological impact. Our goal is simple: connect everyone to the opportunities of now while shaping a sustainable tomorrow.

Within Telekom, Products Innovation Experience (PIX) brings this vision to life. Designers, product thinkers and technologists from many disciplines work side by side to create products and services that people love and trust.

The heart of PIX is its people. Brave, curious and driven by purpose, they grow and innovate together. We value empowerment and balance, because meaningful innovation begins with people who feel inspired to create.

We are looking for a CX Researcher (m / f / d) to join our Design & Customer Experience team and help to ground innovation in deep customer understanding.

What We Provide

We believe great work happens when people feel trusted, supported and inspired. Our culture combines ambition with humility, bold in what we create and grounded in how we collaborate. Our culture comes to life through:

• Value-based innovation culture that unites creativity, responsibility and purpose.
• International and diverse team of creative minds collaborating across domains and locations, empowered by Telekom’s world-class capabilities.
• Responsible impact through near-term and visionary projects that shape how people and businesses experience technology worldwide.
• Creative environment that encourages experimentation and collective problem-solving.
• Continuous learning and growth through horizontal and vertical development opportunities.
• Caring leaders who empower career development and a positive work environment.
• Flexible hybrid setup based in Barcelona, with collaboration shaped by project and individual needs (up to 50 % onsite, up to 20 % travel).

What You’ll Do

You enable customer-centric evidence in international fast-moving digital environments, balancing depth and speed to keep decisions grounded and impactful.

• Detect opportunity windows – recognize when what would help whom considering business interests and CX impact
• Plan and coordinate research – through development phases, expertly choosing the best method for every situation.
• Leverage team outcomes – mentor less senior researchers, reviewing and inspiring them.
• Synthesize and guide – find patterns and identify drivers and translate insights in concrete action points.
• Facilitate alignment – connect product, design and commercial leads through effective facilitation.
• Create Engagement – proof how valuable research is and advocate for it.

Your Skills

As Senior CX Researcher at Telekom, you combine a broad methodological range of research expertise with strategic product knowledge and strong stakeholder management.

• Mixed-method research – you know qualitative and quantitative, scientific and pragmatic approaches to evaluate and improve digital product effectively.
• Strategic Product Management – from value proposition to lifecycle, you think and speak business.
• Stakeholder partnership – you are familiar with the challenges of intercultural teams and cross-market product development.
• Facilitation and communication – when you share insights, dull facts become inspiring stories with high adoption rates
• Research leadership – support others in delivering high-quality research and foster continuous learning.

Your Profile

• Master’s or PhD in Behavioral Science, Psychology, Market Research or a related field.
• 6+ years of experience in qualitative and quantitative customer or user research within digital products or services.
• Proven experience working with complex stakeholder environments and influencing product, design and business decisions through evidence.
• Fluent in English; German or other European languages are a plus.