CX Project Specialist for German Marketplace (German Native)

weWow; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join weWow in sunny Valencia as a Customer Experience Specialist. This exciting role focuses on improving customer journeys, resolving disputes, and collaborating with multiple teams. The ideal candidate is a native German speaker with a senior background in customer service, tech-savvy, and has a detail-driven mindset. Enjoy a vibrant start-up culture with perks like free meals, health insurance, and Spanish classes. Embrace this opportunity for personal and professional growth!

Servicios

Breakfast and lunch provided

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Formación

• Native German speaker, fluent in English (C1 level).
• Senior background in Customer Service or CX.
• Strong understanding of dispute and claims processes.

Responsabilidades

• Lead projects to enhance the full customer experience.
• Map customer journeys and identify gaps.
• Proofread and translate customer-facing documents in German.

Conocimientos

Customer Service

Dispute Resolution

Fluent in English

Detail-oriented

Tech-savvy

Collaborative

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This brand is a popular online marketplace that connects local buyers and sellers across Germany, offering everything from furniture and electronics to real estate and services. Known for its simplicity and community-driven approach, they make it easy for users to list items or find unique, second-hand deals nearby. With a focus on sustainability and supporting the circular economy, they encourage affordable, eco-friendly transactions and build connections within local communities.

A day in the life of.

You’ll dive into customer-facing flows, spotting where the journey can be smoother and clearer. You’ll test tools and workflows to make sure everything works as intended, from onboarding and KYC to dispute resolution. Along the way, you’ll collaborate with Product, Ops, and CX teams — bringing insights together and turning them into action. And before anything goes live, you’ll proofread and polish communication to make sure it’s flawless in both German and English.

No two days are the same, but the mission is: making sure customers experience clarity, trust, and ease at every step.

How you make an impact.

• Lead and support projects that improve the full customer experience

• Test workflows and tools with eagle-eye accuracy

• Map customer journeys (onboarding / KYC) and identify gaps

• Handle disputes/claims with a sharp understanding of processes

• Proofread customer-facing flows and documents in German

• Translate feedback into actionable improvements

• Work hands-on with multiple teams to make ideas happen

What we value in you.

• Native German speaker, fluent in English C1 level

• Senior background in Customer Service / CX

• Strong understanding of dispute & claims processes

• Tech-savvy, comfortable working with different tools and systems

• Independent, proactive, and detail-driven

• Collaborative mindset — you thrive in cross-functional work

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!