Customer Support Specialist with Dutch

Wibit; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading telecom company in Valencia is seeking a Customer Support Specialist to assist customers with mobile, internet, and TV services. Candidates should be native Dutch speakers with excellent communication skills and a passion for technology. The role includes responsibilities such as guiding users through solutions and maintaining accurate customer records. Relocation support and a multicultural work environment are provided.

Servicios

Relocation support

Daily healthy meals

Free Spanish classes

Access to mental health support

Formación

• Previous customer service experience is a bonus.
• Fast learner with a positive attitude.

Responsabilidades

• Be the go-to expert for customer questions via phone, chat, or email.
• Guide users through solutions with patience and clarity.
• Spot issues and solve them or escalate when needed.
• Represent the brand's friendly and efficient tone.
• Keep customer records accurate and up-to-date.
• Collaborate with other teams to improve support processes.

Conocimientos

Native-level Dutch speaker (C2)

Excellent communication skills

Problem-solving skills

Empathy

Passion for tech

Descripción del empleo

Join one of the biggest telecom brands in the Netherlands—now expanding with a people-first mission. With over 8 million users, this no-nonsense company delivers fast mobile, internet, and TV services with a human touch. In sunny Valencia, become the friendly voice of a brand that’s all about making tech simple and connections real.

📍 Location : Valencia, Spain

🏠 Work Model : On-site

📄 Employment Type : Full-time

🌍 Industry : Telecommunications

🗣 Languages : Dutch (C2), English (B2 or higher)

💶 Compensation : Competitive salary + relocation support + benefits

As a Customer Support Specialist , you’ll help customers navigate their digital world—no scripts, no robotic replies, just real impact. You’ll be part of a growing, high-performance team that values sharp minds and social hearts. 🌞💬

What you’ll do :

• 📞 Be the go-to expert for customer questions via phone, chat, or email
• 💡 Guide users through solutions with patience, empathy, and clarity
• 🛠 Spot issues and solve them—or upscale when needed
• 🎙 Represent the brand’s tone : friendly, human, and efficient
• 🗂 Keep customer records accurate and up-to-date
• 🤝 Collaborate with other teams to improve support processes

What we’re looking for :

• 🗣 Native-level Dutch speaker (C2); other languages are a plus
• 📞 Previous customer service experience is a bonus
• 💬 Excellent communication and problem-solving skills
• 🤗 Empathy and people-first mindset
• 🧠 Fast learner with a passion for tech

🇪🇸 Willing to relocate and available to start in September, October, or November 2025

What you’ll get :

• ✈️ Relocation support, including help with Spanish paperwork
• 🌞 The adventure of your life in sunny Valencia
• 🏋️♀️ Daily healthy meals, boot camps, and team activities
• 📚 Free Spanish classes
• 🌍 A multicultural, international team culture
• 📈 Professional and personal development opportunities
• 🧘 Access to mental health support and private Spanish health insurance

Ready to live and work by the Mediterranean? Apply now and start your Valencia chapter! 🌊🇪🇸

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