Customer Support Specialist (Dutch)

TOPTALENT; Valencia; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa en Valencia busca un Especialista en Atención al Cliente (Neerlandés) para unirse a su equipo dinámico y creativo. El candidato ideal deberá tener habilidades de comunicación excepcionales y experiencia en roles orientados al cliente. Se ofrecerá un paquete de remuneración excelente, seguro de salud, almuerzo gratuito y oportunidades para el desarrollo profesional.

Servicios

Seguro de salud

Almuerzo gratuito

Bootcamp semanal

Bebidas cada viernes

Formación

• Nativo en neerlandés (C2) y fluido en inglés (B2).
• Experiencia previa en roles de atención al cliente o hospitalidad es un plus.
• Capacidad técnica y familiaridad con software.

Responsabilidades

• Comunicación con clientes a través de diversos canales.
• Resolver dudas y garantizar satisfacción del cliente.
• Identificar necesidades y mejorar procesos internos.

Conocimientos

Comunicación efectiva

Empatía

Trabajo en equipo

Adaptabilidad

Orientación al cliente

Herramientas

Google Suite

MS Office

Herramientas CRM

Descripción del empleo

About the job Customer Support Specialist (Dutch)

Position: Customer Support Specialist (Dutch)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Must be available to start in September, October, or November 2025
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customers best interest in mind

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential