Customer Support Specialist (Dutch)

David Kennedy Recruitment; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading outsourcing company in Valencia is seeking a Dutch speaking Customer Support Specialist. You will communicate with customers across various platforms, guiding them to the right solutions. Ideal candidates are native Dutch speakers with strong communication skills and the ability to thrive in a fast-paced environment. Join a dynamic team that offers a supportive atmosphere and various benefits including health insurance and free lunches.

Servicios

Health insurance

Free lunch

Spanish lessons

Bootcamp twice a week

Drinks every Friday

Formación

• Native in Dutch (C2), fluent in English (B2 level).
• Previous experience in customer-facing roles is a plus.
• Ability to work independently and as part of a team.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Identify and address customer needs through calls.
• Maintain customer satisfaction through impactful experiences.

Conocimientos

Excellent communication skills

Empathy

Tech savvy

Teamwork

Customer-focused

Herramientas

Google Suite

MS Office

CRM tooling

Descripción del empleo

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Dutch speaking Customer Support Specialist to join their offices in Valencia.

Position

Customer Support Specialist

Location

Valencia, Spain

Employment Type

Full-time

Remuneration

Base salary.

Duties and Responsibilities

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and / or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

Requirements

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customer’s best interest in mind

Benefits

• Working schedule : Monday-Sunday 8AM-8PM, rotating shifts
• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential