Customer Support Specialist (DataCosmos)

PassFort; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

PassFort is seeking a Customer Support Specialist to join the team in Barcelona. This role involves supporting customers worldwide with platform and data-related queries, ensuring a seamless experience.

The ideal candidate will have a strong customer-first mindset, excellent communication skills, and an understanding of technical products. A proactive approach and problem-solving capabilities are essential, along with the ability to manage multiple requests effectively.

Formación

• Strong customer-first mindset and clear communication style.
• Ability to understand technical products and explain them simply.
• Experience managing issues and working with ticketing systems.

Responsabilidades

• Support customers with platform and data-related queries as first-line (L1) support.
• Onboard new users and help them use the platform and imagery effectively.
• Troubleshoot issues and escalate to technical teams where needed.

Conocimientos

Customer-first mindset

Clear communication

Understanding of technical products

Ticketing systems management

Interest in geospatial data

Problem-solving capability

Organizational skills

Descripción del empleo

Aim high, go beyond!

At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…

Working in our Data Division

At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact. The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.

We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products. Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.

What will you be doing?

• Supporting customers with platform and data-related queries as first-line (L1) support
• Onboarding new users and helping them use our platform and imagery effectively
• Troubleshooting issues and escalating to technical teams where needed
• Managing support tickets and keeping customers updated on progress
• Working closely with engineering teams to resolve more complex issues
• Identifying recurring problems and contributing to improvements

What You’ll bring

• A strong customer-first mindset and clear communication style
• The ability to understand technical products and explain them simply
• Ability to manage issues and work with ticketing systems
• Interest or knowledge in geospatial data, satellite imagery, or data platforms
• A proactive approach, with a focus on solving problems and improving processes
• The ability to stay organised and effective when handling multiple requests

This role can be based in any of our European Locations

To apply, you must have the legal right to work in our chosen location.

When applying, please submit your CV in English.

Why Open Cosmos?

• Work at the cutting edge of space technology with customers around the globe.
• A mission-driven company making space accessible to help solve real-world challenges.
• A diverse, ambitious, and supportive team.