Customer Support Spain

Atlas Copco; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading industrial company in Madrid is looking for a Customer Support professional to enhance sales operations and ensure exceptional customer experiences. This role will provide administrative and logistic support, manage customer inquiries, and ensure accurate order processing. The ideal candidate should excel in customer relationship management and exhibit strong problem-solving skills. The company offers a hybrid working arrangement and various benefits.

Servicios

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Formación

• Strong skills in managing and improving customer relationships.
• Ability to provide exceptional support addressing customer concerns.
• Competency in ensuring accuracy in documentation and communication.

Responsabilidades

• Provide administrative support to sales and customers.
• Maintain up-to-date customer databases and manage order processes.
• Act as the first contact for client inquiries.
• Prepare and send order confirmations and invoices.
• Manage challenges with effective communication.
• Coordinate with factories for export compliance.
• Handle exporting orders and arrange required inspections.

Conocimientos

Customer Relationship Management

Customer Support

Detail-Oriented

SAP Knowledge

Digital Tools Competence

English

Descripción del empleo

Overview

As a Customer Support, your role is to enhance our sales operations and ensuring exceptional customer experiences. Your contributions will empower our sales force to achieve their targets and drive business growth. You will report to BLM Spain.

Responsibilities

• Administrative and logistic support to BLMs, sales force and customers.
• Ensuring our customer databases are up-to-date and managing order processing seamlessly.
• You will act as the first point of contact for clients, handling inquiries and providing order updates to build lasting customer relationships.
• Prepare and distribute order confirmation, invoices and other relevant documents.
• Address challenges efficiently through effective communication and problem‑solving skills, ensuring a smooth and hassle‑free sales process.
• Manage the entire order process, ensuring accuracy and resolving any issues that arise to facilitate smooth transactions.
• Contact factories and distribution centres to obtain certificates of origin required for exporting.
• Handle exporting orders with factories and arrange export inspections to ensure compliance and successful exportation.

Qualifications

To succeed, you will need

• Customer Relationship Management: you effectively manage and improve customer relationships, ensuring long‑term satisfaction and loyalty.
• Customer Support: you provide exceptional support to customers, addressing their concerns and resolving issues promptly and efficiently.
• After Sales Support: you deliver excellent post‑purchase support, maintaining customer satisfaction and encouraging repeat business.
• Detail‑Oriented: you exhibit a keen eye for detail, ensuring accuracy in all tasks, from documentation to communication.
• Good level of SAP Knowledge.
• Strong competence in digital tools.
• Good level of English.

Benefits

In return, we offer

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well‑being.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office in Coslada in Madrid, Spain.

Contact information

Talent Acquisition Tatiana Castillo