Customer Support Representative with Dutch/Flemish (Birkirkara)

Wibit Consulting & Services (WibitCS); España; Híbrido; EUR 28.000 - 35.000; Jornada completa

Descripción de la vacante

A leading online casino gaming company is looking for a Dutch/Flemish-speaking Customer Support Representative to provide exceptional support. In this full-time role based in Qormi, Malta, you will address customer inquiries, ensure policy compliance, and contribute to a positive customer experience. Ideal candidates are fluent in Dutch/Flemish and possess strong English skills. Attractive benefits include competitive salary, extra vacation days, and flexible work options.

Servicios

Competitive salary

Extra vacation days

Free transportation to office

Office perks like free fruit and coffee

Health insurance

Training and relocation support

Formación

• Native or fluent in Dutch/Flemish at C1 level.
• Strong English language skills at B2 level.
• Previous customer service experience is a plus.

Responsabilidades

• Handle customer inquiries via email with a positive attitude.
• Follow communication procedures while addressing customer concerns.
• Evaluate issues and make decisions in line with company policies.

Conocimientos

Dutch/Flemish fluency

Strong English skills

Empathy

Adaptability

Attention to detail

Descripción del empleo

Join a Leading Online Casino Gaming Company as a Dutch/Flemish-speaking Customer Support Representative

We are collaborating with a top-tier Online Casino Gaming Company that prides itself on delivering exceptional customer experiences. They are seeking a motivated Customer Support Representative fluent in Dutch/Flemish to join their team in Qormi, Malta.

Position Details

Location: Hybrid, Qormi, Malta (office)
Employment Type: Full-time
Remuneration: Competitive base salary

Duties and Responsibilities

• Customer Support: Handle customer inquiries via email regarding online marketplace topics with a positive, empathetic, and professional attitude.
• Policy Compliance: Follow established communication procedures and guidelines while addressing customer concerns.
• Decision Making: Evaluate issues and make decisions aligned with company policies and defined guidelines.

Requirements

• Language Proficiency: Native or fluent in Dutch/Flemish (C1 level) with strong English skills (B2 level).
• Adaptability: Ability to thrive in a dynamic environment and make quick decisions.
• Reliability: Conscientious, dependable, and detail-oriented.
• Empathy: Genuine desire to assist customers with a friendly approach.
• Interest in Technology: Passion for marketplaces, shared economies, and emerging technologies.
• Experience: Previous experience in customer care, content moderation, or online business is a plus.

Offer and Benefits

• Competitive salary with an attractive benefits package.
• Extra Vacation Days: Additional paid time off beyond the standard allowance.
• Office Perks: Free fruit, tea, and coffee for office days.
• Flexible Work: Option to work from home for late shifts and weekends.
• Transportation: Free transport to the office from designated areas in Malta.
• Bonuses: Team performance bonuses and a working-from-home allowance.
• Discounts: Corporate discounts for gyms, shops, and taxis.
• Health Coverage: Private health insurance, eye care tests, and wellness support.
• Training: Comprehensive onboarding with constant feedback to ensure professional growth.
• Relocation Support: Assistance provided for international applicants.

Ready to Elevate Customer Experiences?
If you’re enthusiastic about providing excellent support and have a passion for helping others, we’d love to hear from you! Apply now to join a dynamic and rewarding work environment in Malta.

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