Customer Support Representative (Spanish + English)

Essence Coaching Group; Valencia; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international coaching company is seeking a Customer Support Representative fluent in Spanish and English to join their team in Spain. The role involves handling customer inquiries, troubleshooting technical issues, and providing support for spare parts. Ideal candidates have a customer-first mindset and at least 1–2 years of experience in customer service. Competitive salary offered along with benefits and potential for hybrid work after performance review.

Servicios

Structured onboarding and ongoing skill development

Relocation assistance

Potential for hybrid work model

Formación

• Advanced proficiency in Spanish and English (C1).
• 1–2 years of work experience in BPO or with US customers.

Responsabilidades

• Handle inbound and outbound requests via various channels.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure customer satisfaction.

Conocimientos

Spanish – C1

English – C1

Customer-first mindset

Excellent communication skills

Strong problem-solving ability

Attention to detail

Descripción del empleo

Customer Support Representative – Spanish & English

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world’s leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem‑solving ability and attention to detail.
• At least 1–2 years of work experience in BPO or experience with US customers.

Salary & Benefits

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a hybrid work model after 6 months, based on performance.
• Relocation assistance is available.