Customer Support Representative German / French / English / Spanish

Angel Aligner; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global clear aligner technology firm in Madrid is seeking a Customer Success Representative to support premium orthodontists in Europe. The role involves assisting doctors with daily needs, resolving digital issues, and ensuring customer satisfaction. Candidates should be bilingual in English and possess advanced knowledge of another EU language, along with experience in the medical or dental fields.

Formación

• Bilingual or advanced level in English required.
• Advanced knowledge of at least one other EU language.
• Previous experience in medical devices, life sciences or dental industry is preferred.

Responsabilidades

• Support customers in processing online orders and digital issues.
• Monitor key performance indicators like NPS for customer satisfaction.
• Assist doctors in utilizing the product portfolio.

Conocimientos

Bilingual or advanced English

Fluent in German, French, Italian, Portuguese

Strong customer experience focus

Experience in medical devices or dental industry

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM (Dynamics)

Descripción del empleo

Angel Aligner is a global service provider of clear aligner technology, production, and sales. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.

We are looking for our new

Customer Success Representive

to support our customers in Europe, who are premium orthodontists located in various countries, recognized for their expertise and willing to step into a more advanced level of their patients’ treatment.

You will assist doctors in their daily needs and ensure that their dental office is running efficiently, and patients are served with reactivity, respect and according to their expectations. The CS representative will represent Angel Aligner full digital portfolio suite, during their daily work in direct contact with doctors.

Serve your dedicated territory based on your languages' assets and provide support to other countries when needed

to achieve the best resolution, delivering strong customer experience

Support customers facing technical difficulties in processing online orders and solve digital issues, related to the treatment and ordering platform (file upload, modification of treatments, needs for refinements…)

Introduce the fundamentals of the product portfolio and solution’s benefits while escalating needs for additional training to the technical and clinical teams

Develop and document knowledge into helpful content (participate to the creation of helpful content for customers) while regularly reviewing data in the CRM

Monitor and improve key performance indicators like NPS to raise customer’s satisfaction and experience

Monitor accounts receivable and cash receipt reports

Strong appetite for innovative technologies and comfortable in digital environments

Previous experience within the medical devices, life sciences or dental industry (preferred)

Fluent or bilingual in German, French, Italian, Portuguese or Eastern countries' languages

MANDATORY

: bilingual or advanced level in English +

Advanced / professional knowledge of 3rd EU languages (including but not limited to Spanish)

Excellent with Word, Excel, PowerPoint, and related design software (ADOBE).

Experience in working with business management systems including CRM (DYNAMICS).