Customer Support Representative - English & Italian Speaker

Revlon; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A beauty company in Madrid seeks a Customer Service Ecommerce specialist to manage the Order to Delivery process. This role involves overseeing customer service activities, ensuring accurate order processing, and collaborating with various departments. Candidates should have a Bachelor’s degree in business or supply chain management, along with 2-4 years of relevant experience. Fluency in English is required, and knowledge of French or Italian is advantageous.

Formación

• 2-4 years’ experience in customer service, preferably in e-commerce.
• Good knowledge of French or Italian is an advantage.

Responsabilidades

• Manage customer service activities to ensure excellent service.
• Oversee the order management cycle, ensuring accurate processing.
• Work closely with Supply Planning, Distribution, and Finance.
• Support Sales & Marketing to achieve sales plans.
• Coordinate customer and material master databases.
• Engage in continuous improvement efforts.

Conocimientos

Customer service B2B experience

Fluent in English

Skills in Microsoft Office

Analytical skills

Fluent in English

Good knowledge of French or Italian

Skills in Microsoft Office

Educación

Bachelor’s Degree in business or supply chain management

Herramientas

SAP (SD)

JD Edwards

Descripción del empleo

At

Revlon

, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game‑changing launch of the first opaque nail enamel in 1932 (and later, the first long‑wear foundation), Revlon has provided consumers with high‑quality product innovation, performance, and sophisticated glamour.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

Functions : This position,

Customer Service Ecommerce (BARCELONA) , is responsible for executing the Order to Delivery Process, which supports the sales department and serves as the primary point of contact for our customers, ensuring service level performance. Customer service must follow the daily operational KPIs to analyze inefficiencies and put in place actions to solve them, always striving for excellence in our service level.

Essentials Responsibilities :

• Manage customer service activities to ensure excellent service.
• Oversee the order management cycle, ensuring accurate processing from purchase to delivery.
• Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans.
• Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
• Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data.
• Participate and engage in continuous improvement efforts to drive order process quality and efficiency.

Requirements :

• Bachelor’s Degree preferably in business / or supply chain management plus 2-4 years’ experience.
• Experience in customer service B2B (order to delivery process), preferably in e-commerce.
• SAP (SD) and / or JD Edwards.
• Fluent in the English language.
• Good knowledge of French or Italian is an advantage.
• Skills in Microsoft Office.