Customer Support Representative

Essence Coaching Group; Sevilla; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A multinational customer support company based in Spain is looking for a Customer Support Representative fluent in Spanish and English. In this role, you will handle customer inquiries through various channels and provide technical support. Ideal candidates have strong communication skills and at least 1-2 years of experience in a similar environment. The position offers a competitive salary with opportunities for ongoing training and a hybrid work model after performance review.

Servicios

Salary of 1700 EUR gross per month

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model after six months

Formación

• Spanish C1, English C1 proficiency is required.
• Customer-first mindset with excellent communication skills.
• Strong problem-solving skills and attention to detail.

Responsabilidades

• Handle inbound and outbound requests via phone, email, chat, and web form.
• Troubleshoot basic technical issues and provide solutions.
• Assist customers with spare parts search and purchases.

Conocimientos

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Descripción del empleo

Customer Support Representative - Spanish & "English"

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish/"English") to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.

What You’ll Do

Handle inbound and outbound requests via phone, email, chat, and web form from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

Spanish C1, English C1 (both languages at an advanced level are required). Customer‑first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with U.S. customers.

Why You’ll Love It

Salary: 1700 EUR gross per month. Access to structured onboarding and ongoing skill development. Potential for a hybrid work model after six months based on performance. Relocation assistance is available.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Job Details

• Employment Type: Full Time
• Experience: 1–2 years
• Vacancy: 1