Customer Support Representative

Essence Coaching Group; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service firm is seeking a Customer Support Representative fluent in Spanish and English to provide exceptional technical support. The role involves managing customer queries across various platforms while ensuring satisfaction. Ideal candidates will have 1–2 years of experience and strong problem-solving skills. The position offers a gross salary of 1700 EUR monthly and the potential for a hybrid work model after performance review.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Hybrid work model potential

Formación

• Advanced proficiency in both Spanish and English required.
• 1–2 years of experience in customer support or a BPO environment.
• Strong customer-first mindset with excellent communication skills.

Responsabilidades

• Handle customer inquiries via phone, email, chat, and web forms.
• Troubleshoot technical issues and assist customers with purchases.
• Ensure every customer feels supported and valued.

Conocimientos

Spanish C1

English C1

Customer Service

Problem Solving

Communication Skills

Descripción del empleo

Customer Support Representative - Spanish & "English"

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish/"English") to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.

What You’ll Do

Handle inbound and outbound requests via phone, email, chat, and web form from end consumers and CATs retailers. Troubleshoot basic technical issues and provide solutions effectively. Assist customers with spare parts search and purchases. Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

Spanish C1, English C1 (both languages at an advanced level are required). Customer‑first mindset and excellent communication skills. Strong problem‑solving ability and attention to detail. At least 1‑2 years of work experience in BPO or experience with U.S. customers.

Why You’ll Love It

Salary: 1700 EUR gross per month. Access to structured onboarding and ongoing skill development. Potential for a hybrid work model after six months based on performance. Relocation assistance is available.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Job Details

• Employment Type: Full Time
• Experience: 1–2 years
• Vacancy: 1