Customer Support Market Lead

SumUp; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global FinTech company in Barcelona seeks a Customer Support Market Lead to manage and grow motivated teams. You will ensure operational excellence in a KPI-driven environment and use data to enhance decision-making. We're looking for candidates with proven experience in team management, particularly in the fintech or tech-driven sectors. This role includes opportunities for career development and a supportive work culture.

Servicios

Diversity and Inclusion commitment

Annual L&D budget

Restaurant tickets

30 Days Sabbatical after 3 years

Referral Bonus

Formación

• Minimum 3 years of experience managing Team Leads.
• Proven success managing large KPI-driven teams.
• Experience in fast-changing environments.

Responsabilidades

• Lead and mentor Team Leads for motivation.
• Manage large teams in customer support.
• Use data to guide team performance.

Conocimientos

Managing Team Leads

Data-driven decision making

KPI-driven team management

Team growth and onboarding

Descripción del empleo

Customer Support Market Lead

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

We are looking for a Market Lead to drive growth and lead high-performing teams in a fast-paced, KPI-driven environment.

You’ll balance strategic vision with operational execution while ensuring outstanding experiences for both merchants and team members.

What you’ll do

• Lead and mentor Team Leads to build motivated, results-driven teams.
• Manage and grow large teams in customer support, sales, or other KPI-driven functions.
• Oversee onboarding and support fast-paced team expansion.
• Use data to guide decision-making and performance improvements.
• Collaborate effectively with stakeholders at all levels of seniority.

You’ll be a great fit if you have

• Minimum 3 years of experience managing Team Leads.
• Proven success managing large, KPI-driven teams.
• Experience in team growth and onboarding in scaling environments.
• Strong ability to make data-driven decisions.

Nice to have

• Experience in fintech or tech-driven environments.
• Knowledge of EU market dynamics.
• Strong adaptability in fast-changing environments.
• Visionary mindset with passion for merchant and people experience.
• Fluency in English and another European Language

Why you should join SumUp

• 🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup.
• 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 📚 A dedicated annual L&D budget of € for attending conferences and / or advancing your career through further education
• 🥗 Restaurant tickets
• 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.