Customer Support Agent (Spanish Speaking)

Glitnor Group; Melilla; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A growing gaming company in Melilla seeks a Spanish-speaking Customer Support Agent. The role involves responding to player inquiries, resolving complaints efficiently, and collaborating with various departments. Ideal candidates have a background in customer support, are proficient in Spanish and English, and enjoy problem-solving in a dynamic environment. Join a diverse team committed to delivering exceptional service!

Formación

• Proven background in a customer support role, ideally within the iGaming environment.
• Native level of Spanish with a good level of English.

Responsabilidades

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, and technical issues.
• Resolve customer complaints efficiently, ensuring high customer satisfaction.
• Assist with account verification processes, including KYC.

Conocimientos

Customer support experience

Problem-solving

Attention to detail

Communication skills

Bilingual (Spanish and English)

Descripción del empleo

WHO WE ARE

OneCasino, part of the Glitnor Group, is an online casino established since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback.

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation.

Glitnor has enjoyed rapid growth since its foundation in 2018, and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria, Spain, Gibraltar, The Netherlands and Melilla, and also a number of remote team members around the world.

We are looking for a Spanish speaking Customer Support Agent to join our growing team.

Based in our fantastic office in Melilla (Spain) you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.

We are growing rapidly so this could be a great step into long term career progression.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

• Hold a proven background in a customer support role, ideally within the iGaming environment
• Previous sportsbook experience would be a plus
• Native level of Spanish with a good level of English
• Exceptional communication skills, both written and verbal
• High level of attention to detail
• Enjoy problem solving
• Ability to work well under pressure
• Must be Melilla based.

At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.