Customer Support Agent - Flemish Speakers

CPM International; Barcelona; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

A global support solutions provider in Barcelona is seeking Customer Support Agents fluent in Flemish. Responsibilities include providing outstanding customer service to drivers and passengers through various channels. The ideal candidates should possess a customer-first mindset, excellent communication skills in Flemish and English, and be comfortable with technology. Competitive benefits include a starting salary of €25,000 annually, hybrid working conditions, and supportive employee programs.

Servicios

Fully Paid Training

24 holiday days

Employee Assistance Program

Discounted Private Health Insurance

Referral Program

LinkedIn training courses

Employee Benefits Club

Ongoing training and development

Formación

• Confident communication in Flemish, both written and spoken.
• Comfortable working in English with an international team.
• Love helping people and solving problems over the phone or by email.
• Comfortable with technology and quick to learn new tools.
• Stay organised and deliver quality service even when busy.

Responsabilidades

• Provide end-to-end customer support to drivers and passengers.
• Engage in positive conversations with customers to resolve issues.
• Maintain accurate customer records and follow up on queries.
• Deliver efficient support to meet service levels and KPIs.
• Follow Client policies and local regulations.

Conocimientos

Fluent Flemish

English Communication

Customer-First Mindset

Tech-Savvy

Organised & Motivated

Herramientas

MS Office

Descripción del empleo

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we’re not just transforming daily commutes but also making a significant impact on reducing humanity’s environmental footprint. With ambitious goals, we’re committed to creating a more sustainable and efficient future for transportation worldwide. In the Flanders region, they operate a micro mobility service in for DeLijn, the Flemish public transport operator.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team.

Tasks

In this role, you will provide end-to-end customer support to our drivers and passengers via telephone, email and/or digital channels as required, ensuring that all issues and needs are correctly logged in and managed, ensuring our customers feel understood and supported under all circumstances and that all issues, questions and concerns are fully addressed and followed through until resolution.

What you’ll be doing?

• Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
• Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
• Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
• Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
• Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

Requirements

What skills & experience you’ll bring to us?

• Fluent Flemish: You’re confident communicating in Flemish, both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

Benefits

What do we offer?

• Starting date: October 2025.
• Salary: 25.000€ (full time) gross per year-
• Working hours: Full Time (39 hours per week) - rotating schedule Monday to Sunday between 7 am and 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain

Additional Benefits:

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether