Customer Support Agent (Dutch Speaking)

Lingocruit; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative online gaming company in Barcelona is seeking a Dutch-speaking Customer Support Agent. The role involves providing outstanding support through live chat and email, resolving player inquiries about games and accounts, and ensuring high satisfaction. Ideal candidates will possess strong communication abilities in Dutch and English, along with a background in customer support, preferably within the iGaming sector. Join a dynamic team and grow your career in an international setting.

Servicios

Relocation package included

Dynamic team environment

Career growth opportunities

Formación

• Proven experience in a customer support role, ideally within the iGaming environment.
• Calm and focused under pressure.
• Excellent written and spoken communication skills.

Responsabilidades

• Respond to customer inquiries via live chat and email.
• Provide support regarding games, promotions, and accounts.
• Resolve customer complaints efficiently.

Conocimientos

Customer support experience in iGaming

Native-level Dutch proficiency

Strong English communication skills

Problem-solving ability

Attention to detail

Descripción del empleo

Our client is an innovative online casino established in Malta 8 years ago, dedicated to providing the ultimate gaming experience. Their team consists of passionate experts in casino development and player satisfaction, ensuring top‑notch quality across all areas. We stand out in the iGaming industry by setting trends through exclusive games and by always listening to customer feedback. With a global presence and a strong track record in building and nurturing successful brands, culture, and work environments, we continue to push boundaries. Our vision is to achieve global leadership and reshape the competitive landscape for Game Studios, Game Operators, and Lead Generation. Since its foundation in 2018, the company has enjoyed rapid growth and now counts over 200 team members representing more than 20 nationalities. With physical offices in Sweden, Malta, Bulgaria, Spain, and Gibraltar – plus a number of remote colleagues worldwide – it’s an international and truly dynamic environment. Now, you have the chance to be part of this journey right in the vibrant heart of Barcelona. Imagine working in one of Europe’s most exciting cities: sun‑drenched beaches, world‑class food, rich culture, and a buzzing international community — all while building your career in the iGaming industry.

Who are you?

• You bring proven experience in a customer support role, ideally within the iGaming environment.
• You are a native‑level Dutch speaker with a strong command of English.
• Communication is your superpower — both written and spoken.
• You have an eagle eye for detail and thrive on solving problems.
• Even under pressure, you stay calm, focused, and motivated.

We firmly believe that diversity is what makes us strong, and everyone is welcome to enjoy the ride! We are committed to upholding a high level of inclusion and celebrating the unique perspectives of every team member.

About the role

Our client is looking for a Dutch‑speaking Customer Support Agent to deliver an outstanding level of service while ensuring player satisfaction.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, aiming for first‑contact resolution and high player satisfaction.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments, and AML, to resolve complex issues and protect customers from potential gambling harm.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Ready to start your career in vibrant Barcelona? Don’t wait any longer — apply today and become part of our dynamic team!

Location: Barcelona

Language: Dutch, English

Starting date: September 29, 2025

Relocation package: included