Customer Support Agent (Automotive), Danish / Dansk Barcelona

BOSCH SERVICE SOLUTIONS; Barcelona; Hybrid; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Training program

Career development

Employee discounts on Bosch products

Permanent contract from day one

Relocation support

Hybrid work after 6 months

EU travel up to 15 days/year

Job summary

Bosch Service Solutions en Barcelona busca incorporar un/a profesional de Atención al Cliente para gestionar contactos y resolver consultas con foco en la experiencia del cliente.

La empresa ofrece formación extensa, oportunidades de desarrollo, descuentos en productos Bosch y un contrato permanente desde el primer día. Se admite movilidad dentro de la UE hasta 15 días al año y modelo híbrido tras 6 meses.

Qualifications

• Dominio del danés (nivel C2) y/o nivel profesional del inglés sería una potencial ventaja.
• Se valora capacidad de comunicación clara y orientada al cliente.

Responsibilities

• Gestionar contactos entrantes (teléfono, correo, cartas) de clientes.
• Proporcionar información sobre productos y políticas de la empresa.
• Asistir a clientes a través de canales digitales.
• Colaborar con otros departamentos para resolver casos escalados.
• Gestionar interacciones en redes sociales y mantener respuestas oportunas.
• Ser embajador de la marca y ofrecer un servicio excelente.

Skills

Danish (C2)

English (Pro)

Education

ESO / Educación Secundaria Obligatoria

Job description

Estudios mínimos

Educación Secundaria Obligatoria

Experiencia mínima

No Requerida

Descripción

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

Are you ready to embark on a new adventure with Bosch Service Solutions, where you will join a dynamic team in a stable and inclusive environment with plenty of opportunities for career growth?

What we offer:

• Comprehensive Training: As a member of our team, you’ll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.
• Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
• Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.
• Contract Stability: Get a permanent contract from day zero.
• Financial Relocation Support: For candidates not based in Barcelona, we understand the challenges of relocation. Eligible candidates may receive a financial relocation package to partially co-share the costs incurred during the move. (Terms and conditions apply).
• Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
• Competitive Salary: During the recruitment process, we’ll discuss compensation details. Total salary is 22.486€ gross per year.

Key Languages

• C2 or full professional level of Danish / Dansk.
• Professional level of English will be a big plus, training is in English.

Main Responsibilities

• Manage incoming contacts such as phone calls, emails, and letters from customers
• Assist customers by providing information about products, resolving client’s queries, and explaining company policies
• Assist customers through various digital channels, reaching out to them if necessary
• Collaborate with different departments to find appropriate solutions for escalated cases
• Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments
• Become the best brand ambassador, and provide an outstanding service to clients.

Área: Atención a clientes - Zona: Barcelona (Barcelona)

Sector: Atención a clientes Province: Barcelona Localidad: Barcelona

Este trabajo puede ser el comienzo de algo grande para ti

Más allá del contrato, este tipo de empleo suma experiencia real, amplía tu red y te acerca a nuevas oportunidades. Si buscas avanzar paso a paso, aquí puedes construir un perfil sólido y visible.

Tu papel dentro del equipo en Atención a clientes

• Contribuir al ritmo del día a día con criterio y responsabilidad.
• Colaborar con otras áreas para que todo fluya sin fricciones.
• Seguir procedimientos claros y aportar orden en cada tarea.
• Registrar avances y aprender de cada iteración.

Lo que puedes ganar con este tipo de puesto

• Experiencia tangible y competencias transferibles.
• Rutinas profesionales que multiplican tu empleabilidad.
• Acompañamiento inicial para asentarte con confianza.
• Itinerario de crecimiento ligado a tu rendimiento.

¿Podrías encajar aquí?

• Te manejas bien con rutinas y priorización.
• Comunicas de forma clara y respetuosa.
• Te motiva aprender y mejorar cada semana.
• Tienes disponibilidad real en Barcelona.