Customer Support Agent (Automotive), Czech / Český and English

Bosch Group; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology solutions provider is seeking a customer service representative in Barcelona. The role involves managing customer inquiries, providing product information, and delivering exceptional service. Ideal candidates should have strong problem-solving skills and C2 proficiency in Czech and C1 in English. This position offers competitive salary, comprehensive training, and hybrid working opportunities after the initial period.

Servicios

Comprehensive training

Development opportunities

Employee discounts on products

Opportunity for hybrid working

Formación

• Previous customer service experience is desirable but not essential.
• Strong problem-solving skills and ability to handle customer queries with empathy.
• C2 level in Czech language and C1 in English required.

Responsabilidades

• Manage incoming contacts such as phone calls, emails, and letters from customers.
• Provide information about products, resolve client queries, and explain company policies.
• Serve as a brand ambassador and provide outstanding service to clients.

Conocimientos

Customer service experience

Problem-solving skills

Team collaboration

Tech savvy

Descripción del empleo

• Full-time

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.

You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.

In this role, you will utilize your language skills in Czech and English, to provide outstanding customer service and support.

Key Languages

C1 or full fluency in English. Training is in English. You will be providing service for both the UK and CZ.

Main Responsibilities

• Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Polish and English languages.
• Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.
• Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.

You bring the passion, and we'll give you the training. This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.

If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.

Qualifications

Core Skills/experience

• Previous customer service experience is desirable but not essential
• Strong problem-solving skills and ability to handle customer queries with empathy
• Positive attitude and willingness to learn
• People Person – you enjoy working in a collaborative team environment
• Tech savvy and analytical
• C2 level in CZ Language and C1 in English.

Additional Information

What we offer:

Comprehensive Training: As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project.

Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.

Home Appliances: In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.

• Opportunity for hybrid working after 6 months and work abroad within the EU for up to 30 days per year.

Competitive Salary: During the recruitment process, we'll discuss compensation details.

Job Location