Customer Success Specialist (Trading)

JR Spain; Granada; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de software para el sector energético busca un especialista en éxito del cliente para unirse a su equipo de Trading en Granada. El puesto implica guiar a los clientes desde la compra hasta la incorporación, optimizando así el uso de los productos. Se requiere un título en ingeniería y habilidades de comunicación en inglés. Se ofrece un entorno de trabajo flexible con opciones de trabajo remoto y beneficios como 22 días de vacaciones anuales más días festivos.

Servicios

Horarios laborales flexibles

Opciones de trabajo remoto

22 días de vacaciones

Horas de verano

Formación

• Excelente nivel de inglés (B2)
• Experiencia laboral en equipos de comercio eléctrico

Responsabilidades

• Proporcionar feedback de las solicitudes de los clientes a los equipos de producto.
• Guiar a los clientes desde la compra hasta la incorporación, asegurando el máximo valor de los productos de Isotrol.
• Construir y nutrir relaciones sólidas con los clientes.

Conocimientos

Habilidades de comunicación

Conocimiento del mercado eléctrico ibérico

Educación

Título en ingeniería

Descripción del empleo

Social network you want to login/join with:

Customer Success Specialist (Trading), Granada

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

666770029338532249632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform ideas into software solutions, powering the largest energy companies for over three decades with over 100+ GWTs managed globally. We are creating SaaS solutions with cutting-edge technology to serve all companies in the sector, contributing to a more sustainable world. Our team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile is dedicated to delivering expertise, passion, and commitment.

The Position:

We are seeking a Customer Success Specialist to join our Trading team.

Your key responsibilities include:

• Providing feedback from customer requests to Product teams.
• Guiding customers from purchase through onboarding, ensuring maximum value from Isotrol products.
• Building and nurturing strong customer relationships.
• Following up on accounts, acting as an expert advisor to maximize adoption and retention.
• Collecting and passing user feedback for product evolution.
• Identifying new product extension opportunities with sales teams.
• Analyzing product usage to identify actions and success stories.
• Representing the voice of the customer within Isotrol.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English and/or other languages (High level of English - B2).
• An engineering degree is preferred.
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the workday.
• Remote working options.
• Holidays: 22 days plus December 24th and 31st (if on weekdays).
• Summer hours: 8:00 to 15:00 from July 1 to August 31.

We are committed to building a diverse workforce and encourage applications from underrepresented groups. We welcome applicants from all backgrounds and are committed to equality of opportunity. If you need reasonable adjustments during the recruitment process due to a disability or medical condition, please discuss this with your recruiter.