Customer success specialist, life sciences

JoVE; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading scientific media company is looking for a Customer Success Specialist to enhance the integration of their video solutions within Spanish universities. The ideal candidate should be fluent in both Spanish and English and possess a degree in a STEM field. Responsibilities include engaging with researchers, delivering webinars, and maintaining relationships to ensure customer satisfaction.

Servicios

Competitive salary and benefits package

Impact on scientific research and education

Opportunity for career advancement

Innovative and collaborative environment

Formación

• Experience in laboratory settings is preferred.
• Experience in Science Communications or Customer-facing roles is a plus.
• Understanding of education and research trends in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

Responsabilidades

• Engage researchers and educators to enhance JoVE resource usage.
• Deliver presentations and webinars at conferences and seminars.
• Foster relationships with key decision makers at universities.
• Provide customer feedback to sales and marketing teams.
• Maintain relationships with customer institutes for client satisfaction.

Conocimientos

Fluent in Spanish

Fluent in English

Excellent presentation skills

Networking with faculty and scientists

Educación

Bachelor's or Master's degree in STEM discipline

Descripción del empleo

About the job

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in the Spain region to integrate JoVE’s content into their syllabi and support training and research activities.

Please share your resume in English.

Responsibilities

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
• Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meeting, emails, tailored projects etc.)
• Providing customer feedback to sales, product and marketing teams
• Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
• Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements

• Fluent in Spanish and English
• A bachelor/master’s degree in STEM discipline is preferred
• Prior working experience in laboratory settings
• Experience in Science Communications or Customer-facing roles is considered a plus!
• Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Demonstrated ability to deliver excellent presentations for large and small groups
• Proven ability to network with faculty, scientists and decision-makers

Why Join JoVE?

• When working with JoVE, you can expect salary and benefit package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us