Customer Success Pro – Onsite Mallorca, Growth & Onboarding

TravelgateX; Palma de Mallorca; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading travel tech company in Mallorca is seeking a passionate Customer Success Agent to ensure customer satisfaction and loyalty. You'll support customers from onboarding to issue resolution and identify growth opportunities. Ideal candidates are proactive, empathetic, and possess strong communication skills. The role offers a flexible environment with various perks and professional growth opportunities.

Servicios

Flexible hours

Shorter workdays in August

Continuous training and development

Bonus based on performance

Free parking

Discounted gym rates

Free English classes

Formación

• Previous experience in customer service or customer success roles required.
• High level of English; additional languages are a plus.
• Experience in SaaS, travel tech, or e-commerce industries is preferred.

Responsabilidades

• Act as the primary contact for customers, delivering support and guidance.
• Lead customer onboarding to ensure successful platform adoption.
• Handle inquiries, resolve issues, and coordinate with internal teams.
• Identify upsell and cross-sell opportunities to drive account growth.
• Monitor customer satisfaction and mitigate churn risks.
• Collect customer feedback for product team insights.

Conocimientos

Customer-oriented mindset

Excellent verbal and written communication skills

Problem-solving attitude

Ability to manage multiple tasks

Basic knowledge of CRM tools

Data analysis and reporting skills

Herramientas

Zendesk

HubSpot

Salesforce

Descripción del empleo

A leading travel tech company in Mallorca is seeking a passionate Customer Success Agent to ensure customer satisfaction and loyalty. You'll support customers from onboarding to issue resolution and identify growth opportunities. Ideal candidates are proactive, empathetic, and possess strong communication skills. The role offers a flexible environment with various perks and professional growth opportunities.