Customer Success Manager ( Life Sciences)

JoVE; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading video solutions provider is seeking a Customer Success Specialist in Madrid, Spain. This role involves supporting scientists and educators at subscribing institutions to integrate content and maintain client relationships. Candidates should be fluent in Spanish and English, ideally holding a degree in a STEM field. This position offers a competitive salary and benefits, along with opportunities for collaboration and innovation.

Formación

• Fluent in both Spanish and English.
• Bachelor's or Master's degree in a STEM discipline preferred.
• Thorough understanding of education and research trends.

Responsabilidades

• Aid researchers and faculty to integrate JoVE's content.
• Deliver presentations and webinars at various events.
• Maintain positive relationships with customer institutes.

Conocimientos

Fluent in Spanish

Fluent in English

Networking with faculty and scientists

Educación

Bachelor's or Master's degree in STEM discipline

Descripción del empleo

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in the Spain region to integrate JoVE’s content into their syllabi and support training and research activities.

Please share your resume in English.

Delivering presentations and webinars at : (1) exhibits and conferences (2) University / Research center seminars and workshops

and teaching / research staff at Universities and Research Institutes through daily outreach (phone calls, 1 : 1 meeting, emails, tailored projects etc.)

Delivering Product Awareness within new and ongoing customer Universities and Research Institutes

Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Fluent in Spanish and English

A bachelor / master’s degree in STEM discipline is preferred

Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology

Proven ability to network with faculty, scientists and decision-makers

When working with JoVE, you can expect salary and benefit package competitively placed within the local market

You will make a direct impact in accelerating science research and in improving student learning in science education

Opportunity to work with global teams and in an environment that promotes innovation and collaboration