Customer Success Manager I | EMEA

Deel; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager who will be responsible for managing client relationships and driving revenue growth. The ideal candidate has at least 2 years of experience in a client-facing role, is fluent in English, and is skilled in building relationships and manipulating complex data sets. This role offers the chance to work in a fast-paced environment and drive meaningful impact in the global workforce landscape.

Servicios

Stock grant opportunities

Flexible remote work options

WeWork access

Formación

• Minimum of 2 years of relevant work experience.
• Fluent in English, comfortable in crisis situations.
• Strong analytical foundation and quantitatively inclined.

Responsabilidades

• Manage a high volume of small spend accounts.
• Identify risks that may lead to customer churn.
• Build relationships by providing solutions to pain points.

Conocimientos

Client-facing experience

Analytical skills

Relationship building

Data synthesis

Self-motivated

Descripción del empleo

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person team and business. Built for the way the world works today Deel combines HRIS payroll compliance benefits performance and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure Deel supports every worker type in 150 countries helping businesses scale smarter faster and more compliantly.

Among the largest globally distributed companies in the world our team of 6000 spans more than 100 countries speaks 74 languages and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story

As the fastest-growing Software as a Service (SaaS) company in history Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work enabling a more diverse and inclusive global workforce. In 2024 alone we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people get paid and protected no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500 and repeated recognition on Y Combinator's top companies list all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution you'll tackle complex challenges that impact millions of peoples working lives. With our momentum backed by a $12 billion valuation and $1 billion ARR in just over five years you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

Summary

You'll be the face and voice of Deel for our clients both internally and externally. This dynamic role you'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our clients' trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously you will be an internal advocate for clients with Deel, championing new products and capabilities to facilitate the expansion of each client's business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home diving into data for insights and confident in cross‑functional project management with multiple stakeholders. Working with great people is a non‑negotiable priority because you thrive in a highly collaborative high‑performance team. If that is you, join our team!

Responsibilities

• Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions and recognizing opportunities for growth and revenue generation.
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
• Provide a high‑quality experience to our customers on a day‑to‑day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

• Minimum of 2 years of relevant work experience including client‑facing experience as a Customer Success Manager or Account Manager.
• Fluent in English.
• Previous experience in at least one of the following: fast‑growth startup, top‑tier management consulting, investment banking or private equity.
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them.
• Quantitatively inclined and data savvy; enjoys drawing quick insightful conclusions from complex data sets, asking critical questions and synthesizing raw numbers into simple actionable recommendations.
• Reliable, motivated self‑starter with a passionate growth mentality. Enjoys fast‑paced environments, is not deterred by setbacks or pivots and thrives in roles requiring a very high degree of responsibility.
• Solid track record of achievement (e.g., success in a top‑tier company, delivered quantifiable business impact quickly, assumed responsibilities or won competitive awards).
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Curious by nature and interested in making an impact.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards and perks our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy:

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work including optional WeWork access.

Equal Employment Opportunity

At Deel we are an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

We provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team of the nature of the accommodation that you may require to ensure your equal participation.

Deel is an equal‑opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.