Customer Success Manager - CRM Suite

Veeva Systems; España; Híbrido; EUR 65.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

Flexible PTO

Retirement programs

Maternity & Paternal Leave

Fitness Reimbursement

1% charitable giving program

Descripción de la vacante

Veeva Systems is hiring a CRM Customer Success Manager to partner with our most strategic customers across Europe. You will combine life sciences experience with technical know-how to maximize Veeva investments, acting as a strategic advisor rather than a traditional account manager.

You will influence changes, drive progress, and collaborate with product, support, sales, and consulting teams to deliver measurable outcomes for our clients.

Formación

• 7+ years of CRM consulting experience (Veeva CRM, Vault CRM or similar).
• Proven track record as a strategic, trusted advisor to customers.
• Ability to articulate and present complex customer concepts to varied audiences.

Responsabilidades

• Engage proactively with customers and understand initiatives, goals, milestones and culture.
• Align with stakeholders across Commercial and Medical to strengthen CRM management.
• Educate customers about CRM products, services and operating model.
• Evaluate how customers use Veeva CRM and identify efficiency gains.
• Demonstrate CRM capabilities, use-cases, best practices and gaps.

Conocimientos

CRM consulting experience

Strategic advisory

Interpret complex concepts

Travel readiness

Europe-based

Descripción del empleo

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.

In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.

What You’ll Do

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
• Influence and drive change within customer organizations

Requirements

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
• Proven track record as a strategic, trusted advisor to customers having the ability to influence change
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%
• Based in Europe (with ability to work across time-zones)

Nice to Have

• Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
• Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
• CRM Program management

Perks and Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program

Compensation

• Total compensation: 65,000 - 105,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

#RemoteSpain

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].