Customer Success Manager - CRM Suite

Veeva Systems, Inc.; Madrid; Híbrido; EUR 65.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible PTO

Retirement Programs

Maternity & Paternal Leave

Fitness Reimbursement

Charitable Giving

Descripción de la vacante

Veeva Systems, Inc. is seeking a hands-on CRM Customer Success Manager (CSM) to act as a strategic consultant for our life sciences clients in Europe.

You will collaborate with product, support, sales, services, and business consulting teams to maximize Veeva investments and drive customer success. This role requires 7+ years of CRM consulting experience, the ability to influence change, and strong data interpretation skills.

Formación

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation).
• Proven track record as a strategic, trusted advisor to customers.
• Ability to interpret and present complex customer concepts to Business and IT audiences.
• Strong ability to analyze customer data and requirements.
• Willingness to travel up to 15%.
• Based in Europe (with ability to work across time zones).

Responsabilidades

• Engage proactively with customers and understand their goals, success criteria, milestones, and culture.
• Align with stakeholders across Commercial and Medical to strengthen CRM programs.
• Educate customers about our CRM products, services, and operating model.
• Evaluate how customers use Veeva CRM investments and identify improvements.
• Demonstrate CRM capabilities, use-cases, and best practices.
• Liaise with product teams to relay customer insights for roadmapping.
• Guide customers on governance and change management for Veeva releases.
• Influence and drive changes within customer organizations.

Conocimientos

CRM consulting

Strategic advisor

Stakeholder communication

Data-driven approach

Herramientas

Veeva Vault

Descripción del empleo

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation, legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.

In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.

What You’ll Do

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
• Influence and drive change within customer organizations

Requirements

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
• Proven track record as a strategic, trusted advisor to customers having the ability to influence change
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%
• Based in Europe (with ability to work across time-zones)

Nice to Have

• Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
• Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)
• CRM Program management

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks and Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave
• Fitness Reimbursement
• 1% charitable giving program

Compensation

• Total compensation: 65,000 - 105,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

#RemoteSpain #LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].