Customer Success Manager

PROJECTUS; Pamplona; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A growing healthcare technology firm in Spain is seeking a Customer Success Manager to optimize the implementation of AI solutions in MRI imaging. You will ensure customer satisfaction through onboarding, training, and support in hospitals. The ideal candidate has 3-5 years of healthcare technology experience, a relevant radiographer qualification, and is fluent in Spanish and English. Regular travel across Spain is required for on-site support.

Servicios

Remote work flexibility

Strong training and personal development

Access to global coworking spaces

Formación

• 3-5 years of experience in medical imaging or healthcare technology.
• Fluent in Spanish and English; additional languages are a plus.
• Willingness to travel up to 50% across Spain.

Responsabilidades

• Lead customer onboarding and product installation.
• Provide hands-on training and technical support to clinical teams.
• Travel regularly to customer sites across Spain.

Conocimientos

Problem-solving

Communication skills

MRI workflows understanding

Technical support

Customer relationship management

Educación

Qualified Radiographer / TSID / TSR

Descripción del empleo

Join one of the most exciting global innovators in medical AI, transforming the way hospitals and clinicians approach MRI imaging! This rapidly growing healthtech company combines cutting‑edge deep learning and imaging science to make MRI scans faster, more efficient, and more accessible all without compromising image quality.

Their award‑winning AI technology is already being used in hospitals across Europe, the US, and Asia, helping thousands of patients every day by reducing scan times, improving workflow efficiency, and enhancing diagnostic outcomes.

Now expanding across Spain, they’re seeking a Customer Success Manager to ensure every customer experiences the full value of their breakthrough solution.

The Opportunity

This is a unique chance to be part of a revolutionary shift in medical imaging, where innovation meets real clinical impact. You’ll work directly with hospitals and imaging teams, helping them implement and optimise a transformative AI solution that’s changing how radiology operates.

You’ll act as the bridge between cutting‑edge technology and clinical excellence, guiding customers through onboarding, setup, and ongoing success.

Key Responsibilities

• Lead customer onboarding and product installation, ensuring seamless integration with MRI workflows and network systems.
• Optimise MRI scan parameters and configurations to deliver the best results from the AI solution.
• Provide hands‑on training and technical support to clinical teams and channel partners.
• Collaborate closely with Sales, Business Development, and Product Operations teams to align on customer needs and rollout plans.
• Address customer inquiries and ensure consistently high levels of satisfaction.
• Gather feedback from users and communicate insights to the global product team to drive continuous improvement.
• Travel regularly to customer sites across Spain to provide on‑site support and relationship management.

What We’re Looking For

• Qualified Radiographer / TSID / TSR or relevant healthcare background.
• 3–5 years of experience in medical imaging, MRI, or healthcare technology.
• Strong understanding of MRI workflows and sequence optimisation.
• Excellent problem‑solving and communication skills.
• Fluent in Spanish and English; additional languages are a plus.
• Comfortable working both independently and collaboratively in a fast‑moving, international environment.
• Willingness to travel up to 50% across Spain.

Why You’ll Love This Role

• Join a fast‑growing, globally recognised medtech company redefining MRI imaging through AI.
• Be part of a mission‑driven team passionate about improving patient experience and clinical efficiency.
• Enjoy the flexibility of remote work with regular travel to customer sites and access to global coworking spaces.
• Receive the latest tech and equipment to power your home office.
• Benefit from strong training, personal development, and international collaboration with teams across Europe, the US, and Asia.
• Thrive in a dynamic, innovative culture where new ideas are welcomed and initiative is celebrated.